Care Coordinator - Front Desk

Confluent Health • Phoenix, AZ

4h

About The Position

Care Coordinators are central to the patient experience, serving as the first voice patients hear and the first face they see. They set an organized, warm, and professional tone from the first call through each visit. This is a fast-paced, multitasking front desk role in which organization, follow-through, and ownership directly affect patients and the clinical team.

The position handles patient-facing administrative work, including check-in and check-out, scheduling, insurance verification and authorization, phone calls, referrals, appointment confirmations, payment collection, and patient records. Comprehensive training is provided in EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette; prior medical experience is not required.

Requirements

• High school diploma or GED.
• At least one year of experience in a customer-facing or patient-facing role, such as retail, hospitality, call center, medical reception, or another setting involving regular public interaction in person or over the phone.
• Ability to manage multiple tasks while staying organized and detail-oriented.
• Comfort and confidence communicating by phone, including handling incoming calls with patience and professionalism.
• Basic computer proficiency, including learning new systems, navigating scheduling software, sending emails, and working in spreadsheets.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations, including patient check-in and check-out, scheduling, insurance verification and authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in front desk interactions and documentation.

Benefits

• Generous paid time off.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Disability insurance.
• 401(k) with a 4% employer match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED