Care Coordinator - Front Desk

Texas Physical Therapy Specialists • Austin, TX

1d

About The Position

Care Coordinators are central to the patient experience, serving as the first voice patients hear and the first face they see. They help create an organized, warm, and professional experience from the initial call through every visit. This is a fast-paced, multitasking role in which organization, follow-through, and ownership support both patients and the clinical team.

The position handles front desk operations, including check-in and check-out, scheduling, insurance verification and authorization, and phone calls. It also involves managing referrals and patient records, maintaining appointment flow, collecting payments, and protecting patient privacy under HIPAA standards. No prior medical experience is required; comprehensive training and ongoing clinic leadership support are provided. The stated compensation is $17–$18 per hour.

Requirements

• High school diploma or GED.
• At least one year of experience in a customer-facing or patient-facing role, such as retail, hospitality, call center, medical reception, or another setting involving regular public interaction in person or by phone.
• Ability to manage multiple tasks while remaining organized and detail-oriented.
• Comfort and confidence communicating by phone, including handling incoming calls patiently and professionally.
• Basic computer proficiency, including willingness to learn new systems and ability to navigate scheduling software, send emails, and work in spreadsheets.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations, including patient check-in and check-out, scheduling, insurance verification and authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and explaining next steps to patients.
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in front desk interactions and documentation.

Benefits

• Generous paid time off.
• Medical, dental, vision, and disability benefits.
• 401(k) with a 4% employer match.
• Comprehensive training in EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette.
• Structured onboarding and ongoing support from clinic leadership.
• Clear growth pathways, including advancement into clinic management, operations, and leadership roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED