Care Coordinator

Northpoint Recovery Holdings • Seattle, WA

14d • Onsite

About The Position

The Care Coordinator is a member of the Imagine adolescent outpatient team and helps clients and families secure resources and community services, supports educational needs, and facilitates or co-facilitates group sessions. The role supervises clients throughout programming, maintains the program schedule, and uses de-escalation skills when needed. Working under counseling staff, facility leadership, and the multidisciplinary team, the Care Coordinator coordinates care for adolescent program clients in the facility and during community activities.

The position is based at Imagine Seattle in Northgate, Seattle, Washington. The schedule is Monday through Friday: three to four days from 8:00 a.m. to 4:30 p.m. and one to two days from 11:00 a.m. to 7:30 p.m. on Tuesday, Wednesday, or Thursday. Compensation is $19–$23 per hour.

Requirements

• Bachelor’s degree in a relevant field or commensurate experience.
• At least 21 years of age.
• At least one year of relevant work experience.
• Knowledge and skills in English usage, interpersonal relationships, and excellent communication.
• Ability to implement and interpret departmental programs, goals, objectives, policies, and procedures.
• Knowledge of the surrounding geographic area to support effective and efficient routing.
• Ability to organize and prioritize competing priorities and balance work demands.
• Proficiency in competency areas including patient rights, safety, and sanitation.

Nice To Haves

• Knowledge of de-escalation techniques.
• Excellent organizational abilities.
• Excellent written and oral communication skills.
• Attention to detail and accuracy.
• Client-service orientation for both internal and external clients.
• Creative and persistent problem-solving ability.
• Ability to handle confidential material reliably.
• Ability to interact and communicate with individuals at all organizational levels.
• Strong interpersonal skills for handling sensitive situations and confidential information.
• Ability to multitask and prioritize workload in a fast-paced environment.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Interact routinely with clients, observe their behavior, and communicate significant observations to clinical staff.
• Follow reporting and communication guidelines when interacting with staff, clients, and parents or guardians.
• Monitor assigned clients’ progress toward goals and share observations with counseling and educational staff so programming can be revised as needed.
• Help maintain facility cleanliness and upkeep under leadership direction.
• Assist clients with scheduling community appointments.
• Support clients’ educational needs and collaborate with onsite educators and school-appointed resources.
• Facilitate and co-facilitate approved group sessions.
• Oversee safe and efficient transportation of clients to and from facilities when necessary.
• Maintain route and maintenance records and provide accurate information to leadership.
• Assist with orientation of new admissions.
• Model a professional attitude, language, and communication and contribute to a positive culture with clients and staff.
• Use therapeutic communication and maintain professional boundaries with patients and their families.
• Assist with treatment planning and discharge planning.
• Complete required group-session documentation and document client care and behavior according to established policies and procedures.
• Use de-escalation skills with volatile clients to help maintain safety for oneself, clients, and others in the program.
• Assist counseling and administrative staff in responding to emergencies.
• Maintain confidentiality in accordance with policies, procedures, and standards of care.
• Adhere to company policies and procedures.
• Perform other job-related duties as assigned.

Benefits

• Subsidized health insurance coverage for employee, spouse, and dependents.
• Employer-paid basic life insurance equal to one times annual salary, up to $100,000.
• Employer-paid Employee Assistance Program.
• Voluntary dental, vision, short-term disability, supplemental life and AD&D, critical illness, accident, and hospital indemnity insurance.
• Pre-tax savings accounts for IRS-allowable medical and dependent care expenses.
• Paid time off plan.
• Employee referral bonuses.
• 401(k) retirement plan and employer match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level