Care Coordinator- Sunnyside

Spear Physical and Occupational Therapy • New York, NY

6d • Onsite

About The Position

Spear Physical and Occupational Therapy is seeking a Care Coordinator for its Sunnyside clinic in Queens. The role supports patient care by welcoming and assisting patients, helping manage appointment flow, and providing five-star customer service. Care Coordinators guide patients through the out-of-network experience and are expected to respond to phone calls and emails within two hours whenever possible and always within 24 hours. The position calls for a collaborative, hospitable, empathetic, detail-oriented team member who is motivated to support patients and colleagues and grow professionally.

The role requires frequent computer use and communication by telephone, along with the ability to sit, stand, and walk for extended periods. Occasional lifting of up to 10 pounds from floor to waist is required.

Requirements

• Previous customer service experience.
• Hospitable, welcoming, and team-oriented approach.
• Strong communication skills and ability to multitask.
• Strong attention to detail and willingness to grow.
• Manual dexterity to use office equipment and make written notations.
• Ability to use a computer keyboard for 90% of each workday.
• Hearing acuity to communicate over the telephone.
• Visual acuity to read information on a computer screen.
• Ability to sit, stand, and walk for extended periods.
• Ability to occasionally lift 10 pounds from floor to waist.

Nice To Haves

• Bachelor of Arts or Bachelor of Science degree preferred, but not required.
• Passion for hospitality and customer service.
• Self-motivation and willingness to go above and beyond.
• Enjoyment of finding opportunities to make an impact and connect with people.
• Proactive, collaborative, team-oriented attitude.
• Ability to celebrate wins and learn from losses with patients, colleagues, and communities.
• Resonance with SPEAR-IT values: Service, Passion, Empathy, Accountability, Respect, Impact, and Teamwork.

Responsibilities

• Welcome patients entering the clinic and help them feel valued.
• Support patient care and control the flow of appointments.
• Guide patients through the out-of-network experience.
• Respond to phone calls and emails within two hours, and always within 24 hours.
• Provide five-star customer service and collaborate with patients and team members.

Benefits

• One Medical paid membership.
• Mental health benefits, including paid time off and support services through Journey Live and an employer-sponsored EAP program.
• Medical, dental, and vision benefits.
• Commuter FSA plan(s).
• 401(k) Safe Harbor match: 100% of the first 3% of annual compensation and 50% of the next 2%, up to 4% total.
• Generous paid time off, floating holidays, company holidays, and mental health time.
• Employee discounts on entertainment, travel, fitness, insurance plans, and other offerings.
• Gym membership discounts with Blink and Crunch Fitness.
• Company events, including an annual summer picnic and holiday awards celebration.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed