Care Coordinator- Sunnyside

Spear Physical and Occupational Therapy • Queens, NY

5d • Onsite

About The Position

Spear Physical and Occupational Therapy is seeking a Care Coordinator for its Sunnyside clinic in Queens. The role supports patient care by welcoming and valuing patients, managing appointment flow, and guiding patients through the out-of-network experience. Care Coordinators greet patients, provide five-star customer service, and respond to phone calls and emails within two hours when possible and always within 24 hours. The team values a collaborative spirit to help ensure patients and colleagues receive the care and support they need.

The position is suited to someone hospitable, welcoming, detail-oriented, and able to communicate and multitask effectively. Spear emphasizes empathy, clinical excellence, service, teamwork, and opportunities for career growth.

Requirements

• Previous customer service experience.
• Hospitable, welcoming, and team-oriented approach.
• Strong communication skills and ability to multitask.
• Strong attention to detail.
• Willingness to grow.

Nice To Haves

• A BA or BS degree is preferred but not required.
• Passion for hospitality and customer service.
• Self-motivation and willingness to go above and beyond.
• Enjoyment of finding opportunities to make an impact and connect with people.
• Proactive, collaborative, team-oriented attitude.
• Ability to celebrate wins and learn from losses with patients, colleagues, and surrounding communities.
• Resonance with SPEAR-IT values: Service, Passion, Empathy, Accountability, Respect, Impact, and Teamwork.

Responsibilities

• Support patient care by making patients feel welcomed and valued.
• Control the flow of appointments.
• Respond to phone calls and emails within two hours when possible and always within 24 hours.
• Guide patients through the out-of-network experience.
• Greet patients entering the clinic with a smile.
• Deliver five-star customer service.
• Collaborate with team members to support patients and colleagues.

Benefits

• Paid One Medical membership.
• Mental health benefits, including paid time off and support services through Journey Live and an employer-sponsored EAP program.
• Medical, dental, and vision benefits.
• Commuter FSA plan.
• 401(k) Safe Harbor match: 100% of the first 3% of annual compensation plus 50% of the next 2%, up to a total match of 4% of annual compensation.
• Generous paid time off, floating holidays, and company holidays.
• Employee perks with discounted rates for entertainment, travel, fitness, and insurance plans.
• Gym membership discounts with Blink and Crunch Fitness.
• Company events, including an annual summer picnic and holiday awards celebration.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed