Care Coordinator Bilingual ( English& Spanish)
About The Position
Mae is a venture-backed digital health solution focused on improving the health and quality of life for mothers and babies. They offer a space where digital care meets culturally-competent support, addressing access gaps and enhancing well-being through continuous engagement, risk assessment, early symptom awareness, and a community-led model. Mae is at the forefront of femtech innovation, providing digital solutions to address cultural deficits in care and gaining traction with healthcare payers as a way to tackle biases hindering equitable maternal health. Their approach emphasizes whole-person care, self-advocacy, education, and community to improve outcomes for mothers and birthing people while reducing clinical costs. The company values being solution-oriented, curious, mission-connected, adaptable, data-driven, accountable, and transparent. Mae is seeking a Care Coordinator passionate about maternal health equity to support Medicaid payer pilots and member engagement, specifically addressing disparities in Black maternal health outcomes. The role involves supporting and navigating care for members across various Medicaid landscapes, maintaining positive relationships with internal and external parties, and acting as a liaison between members, the Mae team, and partner care management teams, ensuring all documentation is completed.
Requirements
- 3-5 years of experience in social work, nursing, or a healthcare-related field
- Knowledge of referral coordination to community and private/public resources
- Relationship management experience
- Demonstrates efficiency and consistency in meeting daily outreach quotas
- Is tech-savvy and confident using computer systems to manage and document outreach
- Strong written and verbal communication and presentation skills
- Can manage time effectively and work both independently and collaboratively
- Has strong communication skills and is comfortable speaking with clients over the phone
- Bilingual ( English & Spanish) required
Nice To Haves
- Highly organized, able to manage time effectively, and comfortable working across multiple workstreams concurrently
- Comfortably managing outreach responsibilities across different clients
- Birthwork / Doula experience a plus
Responsibilities
- Conducting needs assessments and screeners, which include psycho-social, physical, medical, behavioral, environmental, and financial parameters
- Utilizes influencing / motivational skills to ensure maximum member engagement
- Helps member actively participate with their provider in healthcare decision-making
- Acts as an advocate for member's physical, behavioral, and social structural care needs by identifying and addressing gaps
- Managing care plans and referrals with payer care management teams and serving as the point of contact to ensure services are rendered appropriately
- Manage communication and relationships (phone, e-mail, presentations) with members
- Promote the appropriate use of clinical and social structural benefits among members
- Identifies and escalates quality of care issues through established channels
- Facilitates a team approach and educates the team on a member-focused approach to care
- Identifies high-risk factors and service needs that may impact member outcomes and care plan components
Benefits
- Hourly rate $32 - $38, depending on experience and qualifications
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
