Care Coordinator 3 -Bilingual, English/Spanish

Inova • Fairfax, VA

2d • Onsite

About The Position

The Inova Juniper Program - Fairfax is looking for a dedicated Care Coordinator III to join the team. This role will be full-time day shift: Monday- Friday, office hours 8 a.m. to 5:00 p.m. The Patient Care Coordinator III provides industry leading clinical coordination and facilitation services to meet the healthcare needs of patients entering the system. Works in a dynamic and team focused environment, must be highly organized, be able to communicate effectively in person and over multiple written and verbal electronic modalities. In addition, there must be a demonstrated proficiency in Call Center Operations, medical knowledge, and hospital policies and procedures.

Requirements

• High School diploma or equivalent
• 2 years of experience with call center, customer service or related profession

Nice To Haves

• 2+ years experience in a call center, preferably a healthcare call center
• Bilingual - English/Spanish

Responsibilities

• Responsible for answering and mitigating calls and providing intake services on Specialty Lines.
• Interprets patient conditions, complaints, and diagnoses in order to route the patient to the appreciate sub-specialty service at client facilities.
• Coordinates with physicians, nurses, and other staff to affect smooth admission processes.
• Reads, reviews, and interprets multiple documents requesting services.
• Interact with client facility staff over the telephone to intake calls.
• Maintains multiple databases pertinent to their service line.
• Accurately inputs the calls for service in a Computer Aided Dispatch (CAD) system when required
• Accurately searches and inputs patient information into client Electronic Health Records (EHR).
• Documents and reports on activities throughout each shift on various spreadsheets, worksheets, and email formats.
• Notifies management of problems, concerns, and compliments received in real time.
• Generates performance reports using computer software.
• May perform additional duties as assigned

Benefits

• medical, dental and vision coverage
• a robust team member wellness program
• Inova matches the first 5% of eligible contributions – starting on your first day.
• up to $5,250 per year in education assistance
• up to $10,000 for student loans.
• 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• paid time off
• paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED