Care Coordinator
About The Position
The Care Coordinator establishes professional relationships with individuals, families, referral sources, and community partners, and completes initial and ongoing assessments in accordance with program, payer, and regulatory requirements. The role identifies risk factors, including suicidal or homicidal ideation, and ensures intervention, documentation, and follow-up in accordance with organizational protocols. Standardized screening tools, such as PHQ-9 and SDOH assessments, are used as required. The position coordinates services across healthcare, behavioral health, housing, employment, and social service systems. It facilitates communication among providers, natural supports, and community resources; schedules appointments; and assists with transportation coordination to reduce barriers to care. The Care Coordinator participates in treatment team meetings and case reviews and maintains timely, accurate, and compliant documentation in the electronic health record. The role provides targeted case management and supportive interventions consistent with scope of practice, helps individuals navigate systems of care and adhere to treatment recommendations, promotes engagement and continuity of care, and advocates for access to appropriate services and resources. Work takes place in community-based settings, including client homes and partner locations, and requires frequent travel within the service area.
Requirements
- Bachelor’s degree with formal training in behavioral health, usually a major in Psychology, Social Work, Counseling, or Criminal Justice.
- Maintain current knowledge of standards of care and practices, typically acquired through continuing education.
- Valid state-issued driver’s license.
- Prepare basic correspondence and simple reports in Microsoft Word.
- Use Microsoft Excel to create tables and simple displays of information.
- Create basic presentations in Microsoft PowerPoint.
- Demonstrate proficiency with electronic clinical systems, including EHR and scheduling systems, used by the Company.
- Demonstrate basic organizational skills to prioritize and organize own work.
- Determine effective responses to situations encountered within established precedent.
- Communicate opinions drawn from conclusions using inference and logic.
- Exercise tact and diplomacy in resolving mild conflicts or disagreements.
Responsibilities
- Establish and maintain professional relationships with individuals, families, referral sources, and community partners.
- Complete initial and ongoing assessments in accordance with program, payer, and regulatory requirements.
- Identify risk factors, including suicidal or homicidal ideation, and ensure intervention, documentation, and follow-up in accordance with organizational protocols.
- Use standardized screening tools, such as PHQ-9 and SDOH assessments, as required.
- Coordinate services across healthcare, behavioral health, housing, employment, and social service systems.
- Facilitate communication among providers, natural supports, and community resources.
- Schedule appointments and assist with transportation coordination to reduce barriers to care.
- Participate in treatment team meetings and case reviews.
- Maintain timely, accurate, and compliant documentation in the electronic health record (EHR).
- Provide targeted case management and supportive interventions consistent with scope of practice.
- Support individuals in navigating systems of care and adhering to treatment recommendations.
- Promote engagement in ongoing services and continuity of care.
- Advocate for individuals to ensure access to appropriate services and resources.
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What This Job Offers
Job Type
Full-time
