Care Coordinator

BCFS Health & Human Services•San Antonio, TX

About The Position

The Care Coordinator assesses whether an identified or recovered minor meets established protocol eligibility for coordinated services. The coordinator sets up and facilitates care coordination meetings and works with advocates, law enforcement, medical providers, child welfare, placement, mental health providers, and child advocacy centers when available. The role includes responding to hotline and crisis situations, coordinating multidisciplinary services, maintaining grant and service data, and supporting community and program activities. The position requires travel across regions with occasional overnight stays if needed and follows a schedule of 10:00 a.m. to 7:00 p.m.

Requirements

Bachelor’s degree.
Two years of experience in child welfare or crisis response.
Pass a pre-employment drug screen and random drug screens, and maintain emotional control and professional composure.
Acquire and maintain position-required licenses and certificates, which may include TBRI, CPR, First Aid, CSE-IT Certification, a state driver license, and other applicable certifications.
Have current auto insurance and provide verification upon request.
Provide proof of work eligibility status upon request.
Pass pre-employment and biennial criminal background checks.
Respond sensitively and competently to the cultural and socioeconomic characteristics of the service population.
Have advanced training in crisis management.
Communicate effectively in written and spoken English.
Work in a fast-paced environment while maintaining emotional control and professional composure.
Have the computer literacy necessary to perform the position’s responsibilities.
Work effectively and without intensive supervision, both independently and as part of a multidisciplinary team.
Actively support supervisees in professional development.
Demonstrate working knowledge of BCFS HHS policies and procedures.

Nice To Haves

Knowledge of DFPS and law enforcement designations, definitions, and acronyms.

Responsibilities

Participate in hotline rotation duties and document all information received.
Maintain grant-metrics data in the appropriate database within 48 business hours of an occurrence, including report and notification information, demographics, services provided, and investigative steps; document crisis responses within 24 hours.
Assess whether identification or recovery of a minor meets agreed-upon protocols for launching coordinated services.
Complete CSE-IT assessments as needed.
Secure and retain releases of information and consent for care coordination services.
Dispatch advocate responses as determined by working CCT protocol.
Set up a Rapid Response Team meeting with partners within 24 hours of notification about an identified or recovered minor.
Establish and maintain contact with law enforcement agencies and key stakeholders to initiate meetings and facilitate ongoing monthly service coordination.
Attend multidisciplinary team (MDT) meetings as needed to represent clients and the Care Coordination Team.
Support Advisory Council meetings by preparing agendas, communicating with attendees, and documenting minutes, as required or directed by the supervisor.
Manage care coordination meeting requirements, including agendas, in-person or virtual meeting arrangements and logistics, and timely attendee notifications.
Implement BCFS HHS safety protocols in emergencies.
Participate in weekly internal staffing, supervision, Care Coordination meetings, and community meetings.
Create an information-tracking system, track requested volunteer information, and support quarterly report development.
Develop subject-matter expertise in community resources and support program leadership with community trainings as needed.
Maintain confidentiality regarding the service population and program operations.
Follow BCFS HHS professional and ethical conduct standards, treat agency staff, the service population, and community members respectfully, and comply with the required dress code.
Travel across regions, including occasional overnight stays if needed.