Care Coordinator

Nuvia Dental Implant Center Careers•Louisville, KY

About The Position

Nuvia Dental Implant Center is seeking enthusiastic Care Coordinators to support its growing dental implant centers. The Care Coordinator helps ensure patients have a seamless, welcoming experience in the office by greeting patients, managing appointments, handling billing and administrative work, and gathering patient feedback. The role involves building patient relationships and providing clear information about treatment plans, procedures, and financing options while collaborating with doctors, dental assistants, sales consultants, and other team members. A typical day includes preparing and organizing the office, attending a morning huddle, reviewing appointments and patient needs, welcoming patients, scheduling and rescheduling visits, processing payments, completing administrative tasks, and encouraging patients to share feedback online. Care Coordinators also participate in team discussions, review preparations for the following day, and secure the office at the end of the day. The position offers a base rate of $20–$24 per hour, with monthly and quarterly performance bonuses. The posting states that total pay, including bonus potential, is $20–$39 per hour. Benefits include health, dental, vision, and life insurance; short- and long-term disability; a 401(k) with match; paid training; PTO; bereavement leave; parental leave; and an employee assistance program.

Requirements

BLS certification.
Strong interpersonal skills.
Warm and empathetic approach.
Team-oriented.
Sales-oriented.
Results-focused.
Adaptable.

Responsibilities

Live the company’s core values.
Greet and welcome patients and cultivate a positive, welcoming environment.
Communicate with team members to help provide seamless patient care.
Manage appointments and scheduling, including scheduling and rescheduling visits.
Handle billing and payment processing and respond to billing questions or concerns.
Provide general administrative support, including tasks such as filing, scanning, and data entry.
Actively gather patient feedback and encourage patients to share reviews online.
Build strong patient relationships and address patients’ needs and concerns.
Provide clear information about treatment plans, procedures, and financing options.
Attend daily huddles and collaborate with the team to achieve shared goals.
Prepare, organize, clean, and stock the office for the day; review schedules and prepare for patient needs.
At the end of the day, review the next day’s schedule, prepare the office, turn off lights and equipment, and secure the office.