Care Coordinator

Acentra Health, LLC•UNAVAILABLE, Oregon

10d•Remote

About The Position

Acentra Health is seeking a Care Coordinator to support care management program delivery. The role conducts outreach, assists enrollees with care coordination needs, and promotes healthy lifestyle choices to help reduce the short- and long-term effects of chronic illnesses. The Care Coordinator collaborates with interdisciplinary teams to support quality care, appropriate service coordination, and positive health outcomes. This remote position is based within Oregon and may require 5–10% travel to the Tualatin office based on business needs. The employee must be available for a shift between 7:00 AM and 7:00 PM Pacific Time, Monday through Friday; current coverage is 10:00 AM to 7:00 PM Pacific Time.

Requirements

Associate’s degree in a health-related field and/or medical assistant training.
At least 4 years of care coordination experience, preferably in a field environment.
At least 2 years of clinical experience, preferably in field-based service delivery.

Nice To Haves

At least 1 year of telephonic outreach or call center experience.
Bilingual proficiency in Spanish is strongly preferred.
Experience with commercial health plans, Medicare, Medicaid, or other public sector healthcare programs.
Knowledge of care management principles, ethics, service delivery standards, and customer service best practices.
Knowledge of medical terminology.
Knowledge of regulatory and accreditation standards.
Strong written and verbal communication skills, including proficiency in field and telephonic interviewing techniques.
Strong computer skills, including care management applications, web-based platforms, and Microsoft Office applications such as Word, Excel, and Access.
Strong organizational and prioritization skills.
Strong critical-thinking and analytical skills, including the ability to interpret real-time and historical information to make informed decisions and achieve operational objectives.
Ability to receive and professionally apply verbal and written feedback to support performance and productivity improvements.

Responsibilities

Handle inbound and outbound calls.
Ensure responsible delivery of comprehensive services to enrollees.
Conduct general assessments for supervisor or lead interpretation and evaluation, and assignment to a case manager or health coach based on results.
Participate in interdisciplinary case reviews to support collaborative assessment and coordination planning and ensure quality care.
Engage proactively in quality management program activities that are the direct responsibility of the Health Services team.
Assist with achievement and ongoing maintenance of accreditations for defined programs.
Assist the Lead, Supervisor, and/or Manager with contractual financial obligations, including cost-effective and efficient service delivery and budget adherence, by reporting accurate and timely work hours and expenses.
Read, understand, and adhere to corporate policies, including HIPAA Privacy and Security Rules.