Care Coordinator
About The Position
The Care Coordinator establishes and maintains professional relationships with individuals, families, referral sources, and community partners. The role completes initial and ongoing assessments in accordance with program, payer, and regulatory requirements; identifies risk factors such as suicidal or homicidal ideation; and ensures immediate intervention, documentation, and follow-up under organizational protocols. The coordinator uses standardized screening tools, including PHQ-9 and social determinants of health assessments, as required. The position coordinates services across healthcare, behavioral health, housing, employment, and social service systems. It facilitates communication among providers, natural supports, and community resources; schedules appointments; coordinates transportation to reduce barriers to care; participates in treatment team meetings and case reviews; and maintains timely, accurate, compliant documentation in the electronic health record. The Care Coordinator provides targeted case management and supportive interventions consistent with scope of practice, helps individuals navigate systems of care and adhere to treatment recommendations, promotes engagement and continuity of care, and advocates for access to appropriate services and resources. Work takes place in community-based settings, including client homes and partner locations, and requires frequent travel within the service area.
Requirements
- A bachelor's degree, with formal training in behavioral health—usually a major in Psychology, Social Work, Counseling, or Criminal Justice.
- Maintain current knowledge of standards of care and practices, typically acquired through continuing education.
- A valid state-issued driver's license.
- Proficiency preparing basic correspondence and simple reports in Microsoft Word; using Microsoft Excel to create tables and simple displays; and creating basic presentations in Microsoft PowerPoint.
- Proficiency with electronic clinical systems, including EHR and scheduling systems, in use at the Company.
- Basic organizational skills to prioritize and organize one's own work.
- Ability to determine effective responses to situations encountered within established precedent.
- Ability to communicate opinions drawn from conclusions using inference and logic.
- Tact and diplomacy in resolving mild conflicts or disagreements.
- Ability to travel frequently within the service area.
Responsibilities
- Establish and maintain professional relationships with individuals, families, referral sources, and community partners.
- Complete initial and ongoing assessments in accordance with program, payer, and regulatory requirements.
- Identify risk factors, including suicidal or homicidal ideation, and ensure immediate intervention, documentation, and follow-up in accordance with organizational protocols.
- Use standardized screening tools, such as PHQ-9 and social determinants of health assessments, as required.
- Coordinate services across healthcare, behavioral health, housing, employment, and social service systems.
- Facilitate communication among providers, natural supports, and community resources.
- Schedule appointments and assist with transportation coordination to reduce barriers to care.
- Participate in treatment team meetings and case reviews.
- Maintain timely, accurate, and compliant documentation in the electronic health record.
- Provide targeted case management and supportive interventions consistent with scope of practice.
- Support individuals in navigating systems of care and adhering to treatment recommendations.
- Promote engagement in ongoing services and continuity of care.
- Advocate for individuals to ensure access to appropriate services and resources.
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What This Job Offers
Job Type
Full-time
