Care Coordinator - Front Desk

Texas Physical Therapy Specialists • Austin, TX

5d

About The Position

Care Coordinators are central to the patient experience and serve as the first point of contact for patients, visitors, and referral sources. The role sets a welcoming, organized, and professional tone from the first phone call through each visit. It is a fast-paced, multitasking position requiring organization, follow-through, and ownership while supporting patients and the clinical team.

The Care Coordinator manages front desk operations, including check-in and check-out, scheduling, referral follow-up, insurance verification and authorization, phone calls, and patient payments. The role also helps maintain patient flow and schedules, protects patient privacy, and follows HIPAA standards. No prior medical experience is required; comprehensive training and ongoing clinic leadership support are provided.

Requirements

• High school diploma or GED.
• At least one year of experience in a customer-facing or patient-facing role, such as retail, hospitality, call center, medical reception, or another setting involving regular public interaction in person or over the phone.
• Ability to manage multiple tasks while remaining organized and detail-oriented.
• Comfort and confidence communicating by phone, including handling incoming calls with patience and professionalism.
• Basic computer proficiency, including willingness to learn new systems and ability to navigate scheduling software, send emails, and work in spreadsheets.

Nice To Haves

• Spanish-speaking ability.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations, including patient check-in and check-out, scheduling, insurance verification and authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and explaining next steps to patients.
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation.

Benefits

• Generous paid time off.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Disability insurance.
• 401(k) with a 4% employer match.
• Comprehensive training in EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette.
• Structured onboarding and ongoing support from clinic leadership.
• Clear growth pathways into clinic management, operations, and leadership roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED