Care Coordinator-Ellis Livingroom

NORTH TEXAS BEHAVIORAL HEALTH AUTHORITY•Waxahachie, TX

30d•$55,000 - $60,000•Hybrid

About The Position

North Texas Behavioral Health Authority (NTBHA) is seeking a passionate Care Coordinator to join their team. This role is crucial in developing a collaborative system of care for individuals with severe mental illness, serious emotional disturbances, and substance use disorders. The Care Coordinator will provide timely, trauma-informed, person-centered, recovery- and resilience-oriented services to prevent decompensation and relapse. Based out of the Heights Domestic Violence Shelter, this position will screen individuals with potential mental health concerns, provide comprehensive services including screenings, assessments, crisis follow-up, and transitional services to connect individuals with appropriate care. The role also involves training new staff, tracking training due dates, participating in staffing to determine treatment options, and collaborating with internal departments, law enforcement, hospitals, and community agencies. Additionally, the Care Coordinator provides skills training and case management focused on reducing risks related to recidivism, hospitalization, and homelessness. This position requires availability on non-traditional days and hours, potential after-hours cellular availability, flexibility to work weekends, and minimal travel with reliable transportation. It also includes at least one shift per month doing virtual jail assessor screenings. Travel can range from 20% to 100% per day across NTBHA's catchment area (Dallas, Ellis, Hunt, Kaufman, Navarro & Rockwall Counties), potentially using fleet or personal vehicles for various duties including home visits and offsite meetings. Transport of individuals is only allowed with a company vehicle and management approval. This exempt position requires scheduling flexibility to meet organizational needs.

Requirements

Bachelor’s degree in psychology, social work, or a related behavioral health field.
One or more years of direct care experience working with individuals with serious mental illness and/or substance use disorders.
Experience participating as part of a treatment team that develops and monitors treatment plans for individuals with chronic and serious mental illness.
Current knowledge of community resources, providers, and social supports for homeless and indigent populations within the NTBHA service area.
Must possess and maintain a valid driver’s license and maintain a clear background record as required for healthcare organizations under state and federal contracts.
Must be able to work on and have knowledge of a PC (personal computer).
Possesses advanced Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint, with the ability to learn company-specific applications and software.

Nice To Haves

Master’s degree is preferred.
Preference given to experience in psychiatric crisis service settings.
Understanding of and experience with HHSC programming and systems preferred, including Texas Resilience and Recovery, CMBHS, and CARE.

Responsibilities

Provides timely intervention at the least restrictive level of care through comprehensive, trauma-informed, person-centered, recovery- and resilience-oriented services to help individuals prevent decompensation and relapse.
Serves an assigned county and requires strong organizational and clinical skills to ensure continuity of care and provide referral and resource solutions across intersystem and interdepartmental processes within NTBHA and community stakeholders.
Provides complex services including screenings and assessments, crisis follow-up, and transitional services that effectively connect individuals with mental illness and/or co-occurring disorders to appropriate care.
May include training new onboarding staff on care coordination/case management duties, treatment plans, documentation and any other training as assigned either in person or virtually from the office.
May include keeping track of specific training due dates for staff on certain required trainings.
Actively participates in staffing's to determine appropriate treatment options, and collaborates effectively with internal departments, law enforcement, state and local hospitals, and community agencies and organizations.
Provides skills training and case management focused on reducing risks related to recidivism, hospitalization, and/or homelessness.
Reports to the Program Manager or Team Lead and performs daily, weekly, and monthly tasks supporting referrals, documentation, and reporting.
Works autonomously and makes decisions consistent with applicable rules, regulations, policies, and procedures.
Creates, analyzes, prepares, and maintains records, files, documents, reports, and correspondence.
Identifies problems, facilitates solutions, and demonstrates knowledge of community resources, local indigent behavioral health systems, service coordination principles, standards, and program policies and procedures.
Communicates effectively and uses strong interpersonal skills to convey ideas and complex concepts to individuals from diverse cultural and socioeconomic backgrounds, both orally and in writing.
Works constructively and collaboratively with other professionals and staff, community representatives, individuals with disabilities, and family members.
Fosters positive, effective working relationships with inter-agency and intra-agency team members, encouraging collaboration across organizational lines.
Respects diverse viewpoints and contributes to maintaining an environment of professionalism, tolerance, civility, and acceptance for all employees, patients, and visitors.
Provides trauma-informed, resilience-oriented care with cultural humility.
Assesses client needs and links them appropriately with community and provider resources.
Performs additional duties and projects as assigned to meet business needs and any tasks or duties otherwise assigned as needed.