Care Coordinator

Northwest Regional Council • Bellingham, WA

9d • Hybrid

About The Position

Northwest Regional Council (NWRC) is seeking a Health Home Care Coordinator to support clients with ongoing chronic conditions in making effective use of their current services and supports and connecting with additional beneficial resources. The program helps clients maintain and achieve health goals through intensive care coordination and comprehensive care management.

Care Coordinators work primarily in the field. They coordinate medical and social services, including long-term care, transportation, food services, mental health advocacy, medical specialist services, and referral appointments. They also facilitate communication among clients’ medical providers, families, and other caregivers.

This is a full-time, permanent, non-exempt position. The schedule is developed with the Care Management Program Supervisor and includes regular in-person time in the Whatcom office, with optional remote days. NWRC offers alternative work schedules and a hybrid work environment.

Requirements

• Master’s degree in behavioral or health sciences or a related field and one year of experience providing direct human services to clients, preferably in a community setting; or a bachelor’s degree in an equivalent field and at least two years of such experience; or an equivalent combination of education and experience.
• Ability to assess client health and functional status, understand and develop appropriate recovery plans, and make clear and concise recommendations.
• Advocacy skills and sensitivity to the needs and values of diverse groups.
• Ability to engage with communities of color, people with disabilities, LGBTQIA+ people, and other marginalized communities, and understanding of institutional barriers to services.
• Commitment and ability to support an environment that advocates for and fosters belonging for people of all ethnicities, genders, ages, and backgrounds.
• Knowledge of local providers, services, resources, and formal and informal support networks in the service area.
• Effective oral and written communication skills.
• Ability to work independently, exercise good judgment, and work with minimal supervision.
• Ability to plan, prioritize, and coordinate work assignments and projects.
• Ability to establish and maintain effective working relationships with coworkers, community agencies, and the public, using courtesy, tact, and good judgment.
• Ability to defuse difficult situations with sensitivity and assertiveness.
• Ability to maintain a high level of confidentiality.
• Valid driver’s license, a vehicle available for work-related travel, and appropriate liability insurance.

Responsibilities

• Provide intensive care coordination and comprehensive care management.
• Coordinate medical and social services, including long-term care, transportation, food services, mental health advocacy, medical specialist services, and referral appointments.
• Facilitate communication between clients’ medical providers, families, and other caregivers.
• Support clients with ongoing chronic conditions in making effective use of available services and supports and pursuing health goals.
• Assess client health and functional status, develop appropriate recovery plans, and make clear recommendations.
• Advocate for clients and connect them with providers, services, resources, and formal and informal support networks.

Benefits

• Employer-paid medical insurance for individual employee plans and up to 95% paid medical for dependent coverage plans, with multiple plan options.
• Employer-paid dental and vision insurance for the employee and eligible dependents, with multiple plan options.
• Washington State Public Employees Retirement System (PERS 2 or PERS 3).
• Employer-paid Employee Assistance Program for employees and dependents.
• Life and long-term disability insurance, including voluntary buy-up options.
• Vacation leave accrued at 8 hours per month, increasing with longevity.
• Sick leave accrued at 8 hours per month.
• 13 paid holidays annually.
• 3 paid wellness days annually.
• Voluntary flexible spending plans for health and/or child or elder care.
• Voluntary deferred compensation program.
• Alternative work schedules and a hybrid work environment.
• 4% premium pay for Certified Social Services Interpreters.
• Eligible for annual step increases subject to satisfactory performance; annual cost-of-living adjustments may be made subject to Governing Board approval.
• NWRC meets the Public Service Loan Forgiveness definition of a public service organization.

What This Job Offers

• Job Type: Full-time