Care Coordinator

Caring Senior Service•Wilmington, NC

About The Position

Caring Senior Service of Wilmington is seeking a highly organized, dependable, and compassionate Care Coordinator to manage caregiver schedules, coordinate client services, and support the daily operations of its in-home senior care agency. The role calls for an excellent communicator and proactive problem-solver who can thrive in a fast-paced environment where client needs and staffing priorities may change quickly. The Care Coordinator develops and adjusts caregiver schedules, matches caregivers with clients, responds to staffing changes, and communicates with clients, families, and caregivers. The position also supports onboarding and orientation, maintains accurate scheduling and client records, monitors visit verification and time records, and helps ensure payroll and billing accuracy. Success is measured by reliable shift coverage, fewer staffing gaps, accurate records, strong client and caregiver satisfaction, timely issue resolution, and improved caregiver retention and continuity of care.

Requirements

High school diploma or equivalent.
Minimum 1–2 years of scheduling, staffing, healthcare administration, or customer service experience.
Excellent organizational and communication skills.
Ability to manage competing priorities and urgent staffing situations.
Strong computer skills, including Microsoft Office.
Professional telephone and customer service skills.

Nice To Haves

Experience in non-medical home care, home health, hospice, or senior living.
Experience scheduling caregivers, CNAs, or home health aides.
Familiarity with home care scheduling software.
Experience handling caregiver call-offs and client service issues.

Responsibilities

Develop, maintain, and adjust weekly caregiver schedules.
Match caregivers with clients based on availability, skills, location, and client preferences.
Respond promptly to caregiver call-offs and arrange replacement coverage.
Monitor caregiver attendance, punctuality, and scheduled hours.
Help reduce overtime, missed shifts, and unnecessary travel.
Coordinate new caregiver assignments and introductions.
Communicate regularly with clients and families about schedules and service changes.
Address client concerns professionally and promptly.
Coordinate new client service starts, changes, and cancellations.
Follow up on client satisfaction and service quality.
Escalate care-related concerns to the appropriate supervisor or nurse.
Maintain positive relationships with caregivers.
Assist with onboarding, orientation, and scheduling training.
Help resolve scheduling conflicts and attendance concerns.
Communicate expectations regarding professionalism and reliability.
Support caregiver retention and employee satisfaction.
Maintain accurate scheduling and client records.
Monitor electronic visit verification and missed clock-ins.
Review caregiver hours for payroll accuracy.
Communicate service changes affecting billing.
Participate in weekly staffing and operations meetings.
Maintain confidentiality and follow company policies.