Care Coordinator - Front Desk

Confluent Health•Los Angeles, CA

23h

About The Position

Care Coordinators are central to the patient experience, serving as the first point of contact for patients and setting a welcoming, organized, and professional tone from the initial call through each visit. This is a fast-paced, multitasking front desk role that supports patients and the clinical team. No prior medical experience is required; comprehensive training is provided in EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette.

Requirements

High school diploma or GED.
At least one year of experience in a customer-facing or patient-facing role, such as retail, hospitality, call center, or medical reception.
Ability to manage multiple tasks while staying organized and detail-oriented.
Comfort and confidence communicating by phone, including handling incoming calls with patience and professionalism.
Basic computer proficiency, including learning new systems, navigating scheduling software, sending emails, and working in spreadsheets.

Responsibilities

Create a welcoming, professional first impression for patients, visitors, and referral sources.
Handle front desk operations, including patient check-in and check-out, scheduling, insurance verification and authorization, and phone calls.
Review, schedule, and follow up on referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
Confirm appointments, work waitlists, fill cancellations, and follow up with patients who need future visits to keep patient flow and schedules moving.
Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
Protect patient privacy and uphold HIPAA standards in front desk interactions and documentation.