Care Coordinator - USFTG UMSA Quality and Safety

Tampa General Hospital•Tampa, FL

16d

About The Position

The Care Coordinator educates patients about their conditions, supports them through care and treatment plans, and helps connect them with appropriate healthcare professionals and services. The role supports patient outreach, referral coordination, and care transitions while collaborating with providers, payers, and internal teams. It also involves documenting patient information in health databases, monitoring quality performance trends, and helping prevent outstanding balances through accurate communication. The position contributes to coordinated, efficient, patient-centered care across the continuum.

Requirements

Technical program education in Allied Health.
Certified Medical Assistant certification.
At least 3 months of healthcare experience or care coordination experience.
Knowledge of care coordination principles, including treatment planning, referrals, and transitions of care.
Strong communication and interpersonal skills for educating patients, coordinating with providers, and collaborating with payer groups.
Proficiency in electronic health databases and documentation systems for accurately updating notes, reviewing accounts, and communicating patient information.
Ability to analyze quality trends, maintain reports, and identify gaps in care or quality measures.
Strong organizational and multitasking skills to manage outreach, scheduling, and follow-through across multiple cases.
Problem-solving skills and attention to detail to help prevent outstanding patient balances and coordinate services such as home care and DME.

Responsibilities

Inform and educate patients about their health conditions, treatment plans, and care expectations.
Coordinate patient care by connecting patients with appropriate providers and services and arranging follow-up appointments.
Participate in payer group meetings and support gap closures through patient outreach, scheduling, and follow-up.
Use health databases to document notes, review accounts, and communicate with relevant parties about patient needs.
Monitor and maintain quality performance reports to track trends and support department goals.
Communicate with healthcare professionals to support treatment plans, obtain referrals, and coordinate care transitions.
Coordinate ordered home care services and durable medical equipment (DME) needs for patients.
Support transitions of care by ensuring accurate communication and smooth handoffs between care settings.
Maintain clear, accurate, and timely documentation to support quality, compliance, and continuity of care.
Complete other duties as assigned.