Care Coordinator

WESTCARE INC•Pembroke Pines, FL

6d•$23 - $23•Onsite

About The Position

The Care Coordinator coordinates services for women and parents of infants screened for or referred to Healthy Start. The role provides education and support related to childbirth, breastfeeding, women's health, and parenting to pregnant women and families with children aged 0–3. It includes identifying consumer needs and risk factors, coordinating care and referrals, connecting clients with community services, and maintaining accurate records and required documentation in accordance with Healthy Start standards and agency guidelines. The coordinator maintains a caseload of approximately 40 or more consumers per month, communicates with clients and providers, and develops working relationships with primary health care providers. The position also involves preparing reports and correspondence, attending meetings and training, and upholding WestCare Foundation's mission, vision, guiding principles, and goals. Work is primarily performed in an office, with some outdoor activities potentially required.

Requirements

Graduation from an accredited four-year college with a degree in human services, social sciences, social work, nursing, health education, health planning, healthcare administration, or a related field; certain minimum qualifications may be substituted with other training, education, and/or experience.
Two years of public health or community development experience.
Valid driver's license and ability to obtain and maintain WestCare vehicle insurance.
CPR certification, First Aid certification, and an annual tuberculosis test.
Ability to work effectively with diverse populations and culturally diverse staff.
Ability to work in a fast-paced, changing professional environment, prioritize work, and function effectively as part of a team.
Strong written and oral communication and interpersonal skills.
Ability to work independently with minimal supervision and exercise good judgment and discretion.
Working knowledge of Microsoft Office products, including Excel, Word, and Outlook.
Adherence to ethical standards, including confidentiality; knowledge of HIPAA, professional ethics, consumer rights, and confidentiality.
Ability to respect cultural and ethnic values and understand differing cultural perspectives on health, wellness, behavioral health, preventive services, and family.
Ability to apply trauma-informed care principles, identify signs and effects of trauma, and distinguish trauma-informed from trauma-specific services.
Understanding of relationships among substance use, mental disorders, and trauma, and familiarity with different forms and sources of abuse and trauma.
Familiarity with WestCare services and programs.
Dependability, good attendance, flexibility, responsiveness to supervisors, and ability to accept direction.
Ability to establish and maintain effective working relationships with consumers, coworkers, external partners, and regulatory agencies.
Professional demeanor, courteous conduct, tact, cooperation, and a positive attitude toward work.
Ability to collect and analyze complex numerical and written data and verbal information and reach logical conclusions.
Ability to work under stress and in emotionally charged settings and use approved physical and mental/verbal de-escalation techniques when necessary.
Ability to perform required duties with or without accommodation, including mobility and physical activity; standing, walking, sitting for extended periods, bending, twisting, reaching, balancing, and occasional lifting and carrying up to 50 pounds.
Ability to use computers and telephones, including typing, writing, and handling files, and to meet the job's speaking, hearing, and vision demands.

Nice To Haves

Bilingual ability.

Responsibilities

Respond to Healthy Start referrals promptly and in accordance with Healthy Start requirements.
Provide education and support in childbirth, breastfeeding, women's health, and parenting to pregnant women and families with children aged 0–3.
Explain Healthy Start services, identify risk factors, and encourage consumers to participate.
Develop cooperative working relationships with primary health care providers.
Provide care coordination and referrals, including connecting clients with appropriate community resources and services.
Maintain timely and accurate progress notes, client records, referrals, accomplishments, closures, and related documentation in the required database and agency systems.
Maintain a caseload of approximately 40 or more consumers per month.
Attend staff meetings, training, and in-service activities as assigned or required.
Provide short-term psychosocial care when qualified to do so.
Make required efforts to reach clients and follow program guidelines for contact attempts.
Use appropriate telephone etiquette, accurately take messages, and verify callers' information.
Maintain knowledge of maternal and child health issues identified as risk factors during pregnancy and early childhood.
Prepare correspondence for clients and providers in accordance with program guidelines.
Meet established quantity and quality standards and use professional documentation and time-management practices.
Maintain working knowledge of the Well Family System and Florida Healthy Start Standards and Guidelines.
Prepare and submit required administrative reports accurately and on time.
Complete orientation and mandated training activities, including e-learning courses, within required timeframes.
Embrace and embody WestCare Foundation's mission, vision, guiding principles, clinical vision, and goals.
Perform other duties as assigned.
Maintain a safe and orderly work environment and follow agency safety and incident-reporting procedures.