Care Coordinator

Frank Residences•San Francisco, CA

11d•$30 - $35•Onsite

About The Position

The Care Coordinator leads day-to-day care coordination to ensure consistent, person-centered care for Memory Care residents at Frank Residences. Reporting to the Director of Memory Care, this role supports the Health & Wellness team by modeling dementia care best practices, reinforcing staff training, and partnering with residents, families, and staff to address care needs and support quality outcomes. The position also supports clinical and administrative operations, including appointment coordination, provider follow-up, and compliant documentation practices. The role is full-time, 40 hours per week, on the AM shift, with a pay rate of $30.00 to $35.00 per hour. The San Francisco Campus for Jewish Living is a mission-driven nonprofit senior services organization serving older adults through assisted living, memory care, skilled nursing, rehabilitation, and other programs. Its team includes 950 employees and supports more than 2,500 older adults each year.

Requirements

High school diploma or equivalent required.
Strong interpersonal, customer service, organizational, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
Excellent verbal and written communication skills.
Ability to work collaboratively as part of a team.
Ability to handle sensitive and confidential situations professionally.
Strong computer skills, including Microsoft Office applications and electronic health record systems.
Ability to communicate effectively with residents, families, and staff at all organizational levels.
Ability to read, write, and comprehend verbal and written instructions in English.
Reliable attendance and punctuality required.
Ability to lift a minimum of 50 pounds; exert muscle force to lift, push, pull, or carry; and use abdominal and lower back muscles over time without fatigue.
Ability to stand and/or sit for extended periods and to bend, stoop, stretch, twist, sit, and reach.
Fine motor skills with good visual and auditory acuity.

Nice To Haves

One or more years of experience providing residential care and/or leading programs for older adults or individuals with dementia; this experience is preferred.

Responsibilities

Lead by example to promote teamwork, resident dignity, and memory care best practices.
Reinforce adherence to care-related policies, procedures, and resident rights requirements.
Maintain the confidentiality of resident, employee, and community information in accordance with HIPAA and organizational policies.
Assist with incident reporting and follow-up documentation in compliance with community policies and regulatory requirements.
Coordinate and monitor daily Resident Service Partner (RSP) workflow to support timely completion of assignments and consistent resident care.
Communicate barriers, concerns, or performance issues to Health & Wellness leadership.
Follow communication and documentation standards to ensure continuity of care and timely follow-up.
Assist with staffing coordination and schedule adjustments to support safe resident coverage.
Coordinate onboarding and orientation for non-employee home care agency staff and ensure required documentation is complete and compliant.
Provide onboarding, in-service training, and coaching for memory care staff and private caregivers.
Support residents with activities of daily living, cueing, redirection, monitoring, and engagement to promote comfort, dignity, and safety.
Collaborate with Life Enrichment staff to support memory care programming and meaningful resident engagement.
Observe residents for changes in condition, mood, or functional ability and promptly report concerns to leadership.
Participate in resident care plan meetings and contribute observations, behavioral trends, and service recommendations.
Communicate respectfully with residents, families, and staff about care needs and concerns; escalate high-risk situations appropriately.
Provide administrative and operational support to the Unit Coordinator and Director of Memory Care as needed.
Use dementia-informed approaches to redirect behaviors and support person-centered care strategies.
Document resident services, including ADLs, activity participation, behavior interventions, and changes in condition.
Follow safety guidelines, including proper body mechanics, safe transfers, and universal precautions.
Escort residents to appointments, programs, and outings while maintaining safety and supervision standards.
Respond appropriately to resident emergencies in accordance with training and community protocols.
Support care coordination and service delivery for Assisted Living residents as needed.
Perform other duties as assigned.