Care Coordinator - Front Desk

Confluent Health • Tempe, AZ

4d

About The Position

At Confluent Health and its affiliated brands, Care Coordinators play a central role in the patient experience as the first point of contact for patients. The role provides an organized, warm, and professional experience from the first call through each visit. It is a fast-paced, multitasking position in which organization, follow-through, and ownership support patients and the clinical team.

The position handles front desk operations, patient communications, scheduling, referrals, insurance-related tasks, payment collection, and patient privacy. No prior medical experience is required; comprehensive training and ongoing support are provided. The company describes clear growth pathways into clinic management, operations, and leadership.

Requirements

• High school diploma or GED.
• At least one year of experience in a customer-facing or patient-facing role, such as retail, hospitality, call center, medical reception, or another setting involving regular public interaction in person or over the phone.
• Ability to manage multiple tasks while staying organized and detail-oriented.
• Confidence and comfort communicating by phone, including handling incoming calls patiently and professionally.
• Basic computer proficiency, including comfort learning systems, navigating scheduling software, sending emails, and working in spreadsheets.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations, including patient check-in and check-out, scheduling, insurance verification and authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and explaining next steps to patients.
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in front desk interactions and documentation.

Benefits

• Generous paid time off.
• Medical, dental, vision, and disability benefits.
• 401(k) with a 4% employer match.
• Comprehensive training in EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette.
• Structured onboarding and ongoing support from clinic leadership.
• Clear growth pathways into clinic management, operations, and leadership roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED