Care Coordinator

Northpoint Recovery Holdings, LLC • Lincoln, NE

10d • $17 - $22 • Onsite

About The Position

The Care Coordinator is a member of the Imagine adolescent outpatient team and works under the direction of counseling staff, facility leadership, and the multidisciplinary team to coordinate care for clients. The role helps clients and families secure resources and community services, co-facilitates groups, and supports educational needs. The coordinator supervises clients throughout programming, maintains the program schedule, and uses de-escalation skills when needed. Work takes place both at the facility and during community activities.

The position is based at Imagine Lincoln in Lincoln, Nebraska, and reports to the Adolescent Program Director. The schedule is Monday, Tuesday, and Thursday from 8:30 a.m. to 7:00 p.m., and Wednesday from 8:30 a.m. to 4:30 p.m. Compensation is $17–$22 per hour. Full-time benefits are offered.

Requirements

• Bachelor’s degree in a relevant field or commensurate experience.
• Must be at least 21 years of age.
• At least one year of relevant work experience.
• Knowledge and skills in English usage, interpersonal relationships, and excellent communication.
• Ability to implement and interpret departmental programs, goals, objectives, policies, and procedures.
• Knowledge of the surrounding geographic area to support effective and efficient routing.
• Ability to organize and prioritize competing priorities and balance demands on work time.
• Proficiency in competency areas including patient rights, safety, and sanitation.

Nice To Haves

• Knowledge of de-escalation techniques.
• Excellent organizational abilities.
• Excellent written and oral communication skills.
• Attention to detail and accuracy.
• Client-service orientation for internal and external clients.
• Creative and persistent problem-solving ability.
• Ability to handle confidential material reliably.
• Ability to interact and communicate with individuals at all organizational levels.
• Strong interpersonal skills for sensitive situations and confidential information.
• Ability to multitask and prioritize workload in a fast-paced environment.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Interact routinely with clients, observe their behavior, and communicate significant observations to clinical staff.
• Follow reporting and communication guidelines when interacting with staff, clients, and parents or guardians.
• Monitor assigned clients’ progress toward goals and share observations with counseling and educational staff to support program revisions.
• Maintain facility cleanliness and upkeep under leadership direction.
• Assist clients with scheduling community appointments.
• Support clients’ educational needs and collaborate with onsite educators and school-appointed resources.
• Facilitate and co-facilitate approved group sessions.
• Oversee safe and efficient transportation of clients to and from facilities when necessary.
• Maintain route and maintenance records and provide accurate information to leadership.
• Assist with orientation for new admissions.
• Model professional attitudes, language, and communication, and help foster a positive staff culture.
• Use therapeutic communication skills and maintain professional boundaries with clients and their families.
• Assist with treatment planning and discharge planning.
• Complete required documentation of group sessions and document client care and behavior according to established policies and procedures.
• Use de-escalation skills with volatile clients to help maintain the safety of clients, staff, and others.
• Assist counseling and administrative staff in responding to emergency situations.
• Maintain confidentiality according to established policies, procedures, and standards of care.
• Adhere to company policies and procedures.
• Perform other job-related duties as assigned.

Benefits

• Subsidized health insurance coverage for the employee, spouse, and dependents.
• Employer-paid basic life insurance equal to one times annual salary, up to $100,000.
• Employer-paid Employee Assistance Program.
• Voluntary dental, vision, short-term disability, supplemental life and AD&D, critical illness, accident, and hospital indemnity insurance.
• Pre-tax savings accounts for eligible medical and dependent care expenses.
• Paid time off plan.
• Employee referral bonuses.
• 401(k) retirement plan with employer match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level