Care Coordinator - NYC
About The Position
The Atria Health Institute is a membership-based primary and specialty health care practice focused on prevention and longevity. They offer a multidisciplinary team of physicians providing proactive, preventive, and precision-based care. All services, including primary care, advanced screening, diagnostics, urgent care, specialty care, 24/7 home visits, and imaging, are included in the members' annual fee. Their mission is to equalize healthspan and lifespan by translating science into medicine in real-time and bringing humanity back into healthcare. The organization opened its flagship Institute in New York in 2022, expanded to South Florida in 2024, and plans to launch an Institute in Los Angeles in late spring 2026. This role is an opportunity to join the flagship NYC team as a Care Coordinator. The position requires superior administrative and customer service skills to support the best possible member experience and redefine care coordination standards. The ideal candidate is organized, thoughtful, people-obsessed, and a problem solver who can work alongside a world-class clinical team. They should design immaculate healthcare experiences, understanding that peace of mind is a luxury for members, and act as the 'calm in the storm' and the 'engine' driving care forward. Commitment to excellence, high standards, and collegiality is essential. The candidate should be versatile, flexible, self-motivated, and detail-oriented, demonstrating excellent customer service and interpersonal skills with members, potential members, and colleagues. The ability to work in a fast-paced environment with quick responses is valued. Experience with and belief in customer service as a business success foundation, with a drive to go the extra mile, is important.
Requirements
- Bachelor’s degree
- 5+ years customer service experience in a clinical, hospitality, or membership role
- Passionate about accuracy, investing in customer relationships, and protecting confidential information
- Adaptability and flexibility within working in a fast-moving and dynamic environment
- Effective and professional business communication using email and phone
Nice To Haves
- Healthcare experience preferred
- Experience in Health Information Management/EMR (Electronic Medical Records) processes - preferred but not required
- Knowledge of HIPAA Privacy & Security - preferred but not required
- Experience in Zendesk, Spruce, and/or Slack - preferred but not required
Responsibilities
- Serve as the primary point of contact for member scheduling and administrative needs.
- Accurately and efficiently schedule appointments, referrals, and other interactions for clinical staff and membership teams.
- Directly support physicians and specialists and manage coordination of their respective panels.
- Collaborate with a larger Care Coordination team, as well as Hospitality, Membership, and Clinical Operations teams, to ensure members receive thoughtful, integrated, and streamlined care.
- Provide high-level administrative support to clinical teams including answering phones, coordinating/preparing for meetings, maintaining physician calendars, and arranging conference calls.
- Assist the clinical team in maintaining and updating backend administrative systems to ensure the loop gets closed and communicated accurately.
- Assist with procuring medical records and follow-up notes from external practices.
- Utilize an EMR and other databases to provide appropriate records for clinical interactions and maintain these records with the highest degree of confidentiality.
- Ensure the clinical team remains organized and on-schedule through proactive, consistent communication throughout the day.
- Become an expert of the Institute’s technology, processes, and best practices to support the clinical staff and ensure the best possible member experience.
- Keep up to date on department-specific initiatives and timelines.
- Maintain a professional and courteous demeanor when interacting with internal and external stakeholders.
- Assist with after-hour and weekend coverage as needed.
Benefits
- Excellent health and wellness benefits, 100% paid by Atria effective date of hire
- Flexible Time Off
- 401k contributions and 4% match starting after 6 months
- Opportunity to participate in continuing medical education programs for maintenance of Continued Medical Education and CEUs for professional licensure
- Fitness Perks including Wellhub +
- Time to give back and make an impact in underserved communities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
