Experience & Marketing Coordinator/Intern- NYC

theinterngroup • New York, NY

9d • Remote

About The Position

The Intern Group is seeking an energetic and responsible Experience and Marketing Intern based in New York to manage student liaison, inbox communication, and event coordination, fostering a positive community for program participants. This role involves assisting the social media team with content production and the implementation of their social strategy. It is ideal for someone passionate about working with young people, organizing events, and showcasing New York City. The intern will play a key part in ensuring participants have a welcoming and memorable stay, gathering feedback to drive program success, and inspiring others to realize their potential with The Intern Group's programs. As a representative of the New York program, the intern will manage administrative tasks remotely and lead engaging cultural events on weekends or weeknights. This part-time role offers flexibility.

Requirements

• Secured Right to Work in New York with the appropriate authorization to be employed within the state.
• Residence or Ability to Commute to New York City to ensure reliable availability and on-the-ground presence.
• Excellent Customer Service and Communication Skills with fluency in both written and verbal English, ensuring professional and effective interactions.
• A Fun, Positive, Level-Headed, Social, and Engaging Personality to foster meaningful connections and create enjoyable experiences for participants.
• Creativity to Curate Amazing Experiences and content by designing unique events and activities that resonate with diverse audiences.
• Excellent social media skills, with an eye for aesthetics and a pulse on the latest trends to create engaging, relevant content that aligns with our strategy.
• Cultural Sensitivity to engage effectively with people from all backgrounds, demonstrating empathy and respect in multicultural settings.
• In-Depth Knowledge of New York with familiarity of the city’s attractions, neighbourhoods, and cultural highlights.
• Effective Improvisational and Conflict-Resolution Skills to handle unexpected challenges with poise and find quick solutions.
• Independence, Responsiveness, and Professionalism at all times, ensuring reliability and accountability in all aspects of the role.
• Home office space, as we are a remote-first company.
• A personal computer to work from.

Responsibilities

• Provide Duty of Care by ensuring the well-being of in-country customers, fostering a safe, enjoyable, and supportive abroad experience while proactively addressing challenges.
• Organize, Deliver, and Evaluate Program Events by planning activities, hosting in-person meet-ups, and assessing outcomes to enhance the event calendar and participant engagement.
• Liaise with Service Providers to coordinate program-related services, ensuring smooth operations and the delivery of high-quality support.
• Assist in managing Social Media and Online Communities by using platforms such as Instagram, TikTok, YouTube, and WhatsApp, engaging potential participants, and cultivating a vibrant, connected online presence.
• Capture and edit content that aligns with our social media strategies, from photos and videos of our on-program interns, to b-roll and testimonial videos.
• Handle Complaint Escalation and Customer Service Initiatives by efficiently resolving concerns and proactively implementing solutions to enhance participant satisfaction.
• Collect and Analyze Customer Feedback to assess program success, identify areas for improvement, and tailor offerings to meet participant needs.
• Provide Emergency Support to participants by responding quickly to crises and ensuring effective communication and resolution during emergencies.
• Support Administrative Tasks and Projects by contributing to operational activities that ensure seamless execution of the program.

Benefits

• Competitive internship stipend
• Generous global PTO policy
• Continuous learning opportunities
• Access to the Career Advancement Training course and the Keynote Speaker Series
• The incredible opportunity to meet new people and network with people from all around the world across a wide range of industries.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed