Care Coordinator

Empowered Services•Tualatin, OR

74d•$27•Hybrid

About The Position

Empowered Services provides person-centered support to individuals with intellectual and developmental disabilities. We are looking for team members who care about people, follow through on details, and want to grow with an organization focused on quality support. We’re hiring a Care Coordinator to assist with Care coordination duties while also working part-time as a Direct Support Professional. This is a blended role for someone who can balance communication, documentation, service coordination, provider support, and direct care. You’ll help support current Care Coordinator caseloads by checking in with customers and providers, assisting with meet-and-greets, updating support documents, communicating with Services Coordinators and Personal Agents, and helping ensure services remain consistent and well-supported. This role is a strong fit for someone with DSP, caregiving, care coordination, case management support, or customer service experience who is ready to take on more responsibility.

Requirements

Strong written and verbal communication skills.
Ability to document clearly, professionally, and accurately.
Ability to manage multiple tasks and follow-up items.
Ability to remain calm and solution-focused during sensitive situations.
Comfort using phones, email, text communication, documentation systems, and basic computer programs.
Reliable transportation and ability to travel locally as needed.
Ability to provide direct support services as part of the role.
Commitment to person-centered support for individuals with intellectual and developmental disabilities.
Background check required due to access to vulnerable individuals.

Nice To Haves

Experience as a DSP, caregiver, coordinator, case management assistant, or similar role.
Experience supporting individuals with intellectual and developmental disabilities.
Experience communicating with families, guardians, Services Coordinators, Personal Agents, case managers, or provider agencies.
Experience completing service notes, progress updates, reports, protocols, or support plans.
Knowledge of Oregon IDD services, counties, brokerages, or in-home and community-based supports.

Responsibilities

Coordinate Customer and Provider Support: Conduct regular check-ins with assigned customers and providers. Respond to calls, emails, texts, and voicemails within expected timelines. Follow up on concerns, service changes, scheduling needs, and support questions. Assist with customer and provider matching based on needs, preferences, availability, location, and compatibility. Coordinate meet-and-greets between customers and potential providers. Help identify service gaps, unmet needs, or support concerns and communicate them to the appropriate team member.
Maintain Documentation and Support Plans: Document customer and provider interactions in support notes. Maintain accurate customer and provider demographic information. Collect monthly updates related to customer goals, desired outcomes, provider observations, and support needs. Assist with quarterly reports, action plans, protocols, and related customer documents. Help obtain customer or legal guardian approval for protocols and action plans when needed. Send approved documents and updates to Services Coordinators, Personal Agents, or case managers as appropriate.
Support and Train Providers: Train providers on customer-specific routines, protocols, communication preferences, safety needs, and documentation expectations. Answer provider questions related to customer supports, service expectations, and follow-through. Coach providers on professional communication, boundaries, reliability, and documentation. Communicate provider concerns, training needs, or recurring issues to the appropriate supervisor.
Problem-Solve and Escalate Concerns: Respond to concerns in a calm, respectful, and professional manner. Gather information, document concerns, and help identify next steps. Support respectful communication between customers, providers, families, guardians, and team members. Escalate serious concerns, unresolved conflicts, safety issues, or service disruptions to leadership.
Provide Direct Support: Work scheduled DSP shifts as assigned. Support customers with daily living tasks, community participation, routines, personal goals, and independence. Follow customer-specific protocols, action plans, safety plans, and support expectations. Complete accurate service documentation for DSP shifts. Promote customer dignity, choice, safety, independence, and community inclusion.