Care Coordinator

Empowered Services•Tualatin, OR

75d•Hybrid

About The Position

Empowered Services is seeking a Care Coordinator to provide person-centered support to individuals with intellectual and developmental disabilities. This blended role involves both care coordination duties and working part-time as a Direct Support Professional (DSP). The Care Coordinator will support assigned customers, providers, and support teams, while also working scheduled DSP hours to maintain a connection to direct services. The role requires balancing communication, documentation, service coordination, provider support, and direct care. Responsibilities include checking in with customers and providers, assisting with meet-and-greets, updating support documents, communicating with Services Coordinators and Personal Agents, and ensuring service consistency. This position is ideal for individuals with DSP, caregiving, care coordination, case management support, or customer service experience looking to take on more responsibility.

Requirements

Strong written and verbal communication skills.
Ability to document clearly, professionally, and accurately.
Ability to manage multiple tasks and follow-up items.
Ability to remain calm and solution-focused during sensitive situations.
Comfort using phones, email, text communication, documentation systems, and basic computer programs.
Reliable transportation and ability to travel locally as needed.
Ability to provide direct support services as part of the role.
Commitment to person-centered support for individuals with intellectual and developmental disabilities.

Nice To Haves

Experience as a DSP, caregiver, coordinator, case management assistant, or similar role.
Experience supporting individuals with intellectual and developmental disabilities.
Experience communicating with families, guardians, Services Coordinators, Personal Agents, case managers, or provider agencies.
Experience completing service notes, progress updates, reports, protocols, or support plans.
Knowledge of Oregon IDD services, counties, brokerages, or in-home and community-based supports.

Responsibilities

Coordinate Customer and Provider Support: Conduct regular check-ins with assigned customers and providers, respond to communications promptly, follow up on concerns and service changes, assist with customer and provider matching, coordinate meet-and-greets, and identify service gaps.
Maintain Documentation and Support Plans: Document customer and provider interactions, maintain accurate demographic information, collect monthly updates, assist with reports and action plans, obtain necessary approvals, and send approved documents to relevant parties.
Support and Train Providers: Train providers on customer-specific needs, answer provider questions, coach providers on professional conduct, and communicate provider concerns to supervisors.
Problem-Solve and Escalate Concerns: Respond to concerns calmly and professionally, gather information, document issues, support respectful communication, and escalate serious concerns to leadership.
Provide Direct Support: Work scheduled DSP shifts, support customers with daily living tasks and goals, follow customer-specific plans, complete service documentation, and promote customer dignity and independence.