Care Coordinator - New Supportive Housing Program

CARDEA HEALTH•Oakland, CA

112d•$25 - $35•Onsite

About The Position

The Care Coordinator will assist clinical staff and residents in the coordination of medical and behavioral health care. This role is part of a new supportive housing program at the Radisson hotel in Oakland, which is one of several Cardea Health transitional housing programs for medically complex and behaviorally vulnerable unhoused individuals. These programs provide supportive services including onsite nurse and caregiver supports, transportation to medical appointments, meals, and housing support linkage. Cardea Health is a non-profit organization dedicated to providing compassionate health care to marginalized populations, with a mission to create and support programs that protect the health and autonomy of vulnerable individuals and promote equity and social justice. The workplace culture at Cardea celebrates diversity and actively seeks to include underrepresented communities, valuing unique perspectives and experiences.

Requirements

High School Diploma or equivalent
Must be authorized to live and work in the U.S.
Must be at least 18 years of age
Must have personal, reliable transportation to and from work sites and shifts

Nice To Haves

Prior experience with homeless or incarcerated populations is desirable
Self-directed and able to work with minimal supervision
Detailed oriented and highly organized
Proficiency in Microsoft Outlook, Word and Excel

Responsibilities

Maintain a calendar of upcoming resident medical and behavioral health appointments.
Communicate upcoming appointments to clients, clinical staff, and transportation services.
Assist clinical staff and residents in the scheduling of client medical and behavioral health appointments.
Support in keeping site operations organized, consistent and smooth.
Communicate across departments and roles as needed.
Communicate with local pharmacies regarding resident prescriptions.
At the direction of nursing staff request medication refills, deliveries, and transfers.
Request relevant medical records of residents from hospitals and community clinics.
Transmit medical records and other authorized requested documentation to partner clinics to facilitate care coordination.
Interface with resident healthcare coverage plans to avoid interruption in services and facilitate care.
Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls.
Ensure adherence to infection control standards on site among staff and residents.
Answer calls to nursing station and respond independently to when appropriate.
Assist nursing staff with light clerical duties including filing and making copies.
Maintain confidentiality in accordance with the Health Insurance Portability and Accountability Act (HIPAA).
Practice harm reduction principles on site, including interventions that minimize harmful effects of substance use while treating all residents with dignity and respect.
Other duties and responsibilities as required.