Supportive Care (Housing) Case Manager II

Wheeler Mission Ministries • Indianapolis, IN

1d • $20 - $0 • Onsite

About The Position

The Supportive Care (Housing) Case Manager II provides a continuum of care for guests of Wheeler Mission through case management. The role assesses and identifies each guest’s resources, talents, skills, and interests and develops plans to identify and achieve personal goals. Key activities include case management, mentoring, discipleship, counseling, and teaching or managing groups as needed.

Wheeler Mission Ministries is a privately funded, evangelical Christian nonprofit ministry dedicated to sharing the Gospel and helping people experiencing homelessness and others in need. Employees are expected to have a personal relationship with Jesus Christ, subscribe to the ministry’s mission, vision, statement of faith, core values, and employment qualifications, and share the Gospel as opportunities arise.

This is a full-time, non-exempt, hourly position on the Center for Women and Children team in Indianapolis, reporting to the Program Manager. The position is typically staffed throughout the week and requires some evening and weekend hours. The Case Manager II leads primary program elements, develops resources with outside agencies, attends court hearings, leads collection and maintenance of program statistics and outcomes, and mentors Case Manager I staff. The Case Manager may also provide task supervision to program assistants, interns, and volunteers.

Requirements

• High school diploma or GED is listed in the job details; the minimum qualifications also state that a bachelor’s degree is required.
• Two years of social service or ministry experience, specifically in counseling, mentoring, and discipling.
• One year of experience working with people who may have experienced substance abuse, mental health concerns, trauma, domestic violence, or homelessness.
• Knowledge of community housing and employment resources and ability to connect guests to housing and employment.
• Demonstrated ability to help guests obtain appropriate documentation, use resources, and conduct effective job searches.
• Knowledge of case-management best practices and faith-based concepts for serving guests.
• Knowledge of de-escalation, trauma-informed care, and mental health support.
• Intermediate proficiency in Microsoft Office Suite, including email, Word, and Excel; intermediate proficiency in the Resident Database; and basic ability in Paycom.
• Belief in the inerrancy of the Holy Bible and adherence to Wheeler Mission employee policies and core values.
• Personal relationship with Jesus Christ and ongoing alignment with Wheeler Mission’s mission, vision, statement of faith, core values, and employment qualifications.
• Valid state-issued driver’s license and driving record without major moving violations, including DUI, reckless driving, or driving while suspended; must be insurable under the organization’s standards.
• Must pass an acceptable post-offer background check and required drug and/or alcohol testing, and comply with the organization’s drugs and alcohol policy.

Responsibilities

• Assess and identify guests’ resources, talents, skills, and interests.
• Develop written care plans with goals and methods to help guests achieve them; monitor and adjust plans as needed.
• Advise guests on best practices for success and achievable goals.
• Identify needs and resources, lead crisis intervention, and provide information and referrals.
• Administer program elements, monitor guest progress and program compliance, facilitate small groups, and help guests find a foundation in Christ.
• Work collaboratively with program staff and outside agencies to coordinate services and create a support network.
• Advocate for guests when necessary.
• Maintain appropriate guest-session documentation, enter progress information into the database, and support agency referrals and follow-up.
• Protect guest confidentiality, follow organizational protocols and facility policies, and participate in multidisciplinary case conferences.
• Prepare for each day through study and prayer, work in unity with other staff, and maintain a healthy work/life balance that includes participation in a faith community.
• Lead primary program elements and develop resources with outside agencies and other resources.
• Attend court hearings.
• Lead the gathering and maintenance of program statistics and outcomes.
• Mentor Case Manager I staff.
• May provide task supervision to program assistants, interns, and volunteers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level