Supportive Housing Project Coordinator - Clement Place

Downtown Emergency Service Center•Seattle, WA

About The Position

The Permanent Supportive Housing Project Coordinator reports to the Project Manager and works collaboratively with Clinical, Facilities, and other PSH staff, as well as outside vendors, to provide operational support to the building and its tenants. The role places special emphasis on challenges related to severe and persistent mental illness and substance use disorders. In partnership with the Project Manager, the Coordinator supports day-to-day program management, including personnel activities, scheduling, resident leasing, move-ins, supplies, program organization, and other aspects of PSH operations. The position also supports building safety and security, unit inspections, maintenance and remediation, pest-control coordination, leasing administration, and tenant success. The Coordinator may manage building operations when other project and clinical staff are absent and operates the lobby office, including visitor check-in, telephone answering, and security-system monitoring. DESC is a social services organization, supportive housing operator, and licensed behavioral health treatment provider focused on people experiencing long-term homelessness and living with complex behavioral health and medical conditions. It operates shelters, permanent supportive housing, scattered-site apartments, and behavioral health services.

Requirements

Bachelor’s degree; a social service or behavioral science degree is preferred. Extensive relevant work experience may be substituted for the degree.
Two years of experience with coordination responsibilities.
Demonstrated project management or coordination skills.
Demonstrated strong organizational skills.
Familiarity with DESC software programs (W2W, Paycor, Bugzilla) and comfort learning new programs as necessary.
Experience in human services, preferably working with adults challenged by economic disadvantage, homelessness, mental illness, and/or substance use disorders.
Ability to communicate and work effectively with staff from various backgrounds.
Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behaviors.
Commitment to cooperation and continuity across programs and to consideration and respect for clients.
Willingness to be flexible and work cooperatively with coworkers to accomplish team responsibilities.
Ability to pass a Washington State criminal background check.
Ability to sit for long periods, communicate by talking, lift and carry items weighing up to 25 pounds, and operate computer hardware systems.
Vision abilities required include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Basic understanding of homelessness and experience working with people living with mental illness and substance use disorders.
One year of experience as a DESC Residential Counselor or in another residential property operations or management setting.
Current Washington State Driver’s License, insurable driving record, and ability to drive an agency van and transport tenants.

Responsibilities

Assist the Project Manager with program operation tasks as assigned.
Assist the Project Manager and Supervisors with personnel-related activities as assigned.
Assist with leasing activities, including eligibility certifications, recertifications, and lease renewals.
Assist with enforcement of lease provisions and application of consequences for lease violations.
Work cooperatively with PSH CSS/HSS, RC, and Janitorial staff; clinical providers; Facilities and Maintenance staff; outside service providers; and neighbors to support building-wide safety, security, and tenant success.
Support unit remediation and maintenance efforts, including preparation for annual funder inspections, in collaboration with Clinical Support Specialists and Facilities supervisors.
Create and manage a schedule of unit inspections, ensure notices are posted, and generate and manage related work orders.
Coordinate pest inspections with outside vendors, post notices, manage vendor access, and support follow-up preparations and treatment.
Initiate appropriate responses to maintenance requests.
Perform routine unskilled maintenance, such as replacing lightbulbs and switch plates.
Monitor and use building fire-safety, surveillance, and electronic-entry systems.
Manage building operations in the absence of other project and clinical staff.
Operate the lobby office, including checking visitors in and out, answering telephones, and monitoring security systems.
Monitor general access areas and enforce project rules to maintain safety and security.
Intervene in crises, respond to emergencies, and take required action, including contacting emergency response systems.
Document significant events involving residents and building operations in a daily log and read the log daily.
Perform other duties as assigned.