Care Coordinator

Hope Solutions•Crockett, CA

21d•$24 - $27•Onsite

About The Position

Hope Solutions is a non-profit agency providing permanent housing and support services to homeless or at-risk families and individuals in Contra Costa County. The Care Coordinator (CC) is responsible for maintaining a safe, calm, and structured environment during daytime, evening and/or overnight hours (depending on the shift), and ensuring the well-being of youth ages 18–24 as they work toward housing stability and personal development. Care Coordinators provide support to Transitional Aged Youth (TAY) residing in Hope Solutions’ transitional housing program by helping them learn and practice independent living skills, deepening and expanding their social networks, and getting them ready to live on their own. The Care Coordinator also supports the youth in completing a housing search and transitioning into a new housing placement. Care Coordinators play a critical role in reinforcing expectations, monitoring safety, and providing supportive engagement when needed. This includes conducting routine safety checks, responding to crises or resident needs, reporting facility/maintenance needs immediately, and documenting overnight activity. The role also includes assisting youth with evening routines and modeling respectful, trauma-informed communication. Working as part of a collaborative shelter team, the Care Coordinator contributes to an environment that centers youth voice, autonomy, and belonging. All services are delivered through a strength-based, culturally responsive, and trauma-informed lens that reflects Hope Solutions’ core values.

Requirements

Knowledge of and belief in Positive Youth Development and Housing First philosophy and strategies.
Passion for and demonstrated experience successfully supporting vulnerable populations, especially homeless individuals with mental disabilities.
AA or AS degree in a field applicable to property/facility management and/or a high school diploma plus a minimum of 3 years' experience in property/facility management.
Outstanding written and verbal communication skills.
Computer proficiency in the use of Microsoft and database applications.
Must pass LiveScan screening and TB test.
Ability to drive an automobile and transport oneself and consumers to appointments or meet at consumer homes, including driving at night.

Nice To Haves

Experience with and/or interest in handling light maintenance skills is strongly preferred.
Bilingual in English/Spanish is a plus.

Responsibilities

Create a welcoming, safe, and structured environment for Transitional Aged Youth (TAY) by keeping the site clean, and modeling trauma-informed, strength-based, and culturally responsive practices.
Build trusting relationships with youth through active listening, consistent presence, and respectful communication that affirms their identity and lived experience.
Support daily living activities such as meal preparation, hygiene routines, room cleanliness, and overall upkeep of the shelter, while encouraging resident accountability and self-sufficiency.
Reinforce individualized service plans developed by the team by providing day-to-day encouragement, coaching, and reminders aligned with youth goals.
Monitor and de-escalate behavioral challenges or interpersonal conflict using nonviolent crisis intervention techniques and collaborative problem-solving strategies.
Assist youth with developing life skills including time management, conflict resolution, financial literacy, and basic job readiness.
Assist the youth in searching for and securing housing. This includes understanding leases, meeting landlords, viewing units, executing a lease, transitioning to a new home and neighborhood, moving in, what to do in the first few months in a new home, and planning for sustained success.
Conduct regular rounds and safety checks to ensure the physical and emotional safety of all residents, reporting any incidents or concerns in a timely and accurate manner.
Provide documentation of daily observations, participant interactions, incidents, and service coordination in accordance with agency and program policies.
Support youth in navigating community resources by offering guidance or accompanying them to appointments when needed and appropriate.
Awareness of and aptitude to understand, respect, and adapt to cultural and identity-based differences within group environments appropriately and effectively.
Knowledge of and commitment to concepts and issues tied to social justice and housing justice.
Experience fostering and reinforcing an environment that values unique experiences, cultures, personal humility and authenticity backgrounds, and goals.
Participate in and complete our new employee onboarding process, which includes reading and discussing a short chapter in the book, The Color of Law.
Review and commit to our Diversity, Inclusion, Equity, and Belonging Commitment.
Professionally represent Hope Solutions in all circumstances.
Comply with all legal/ethical professional guidelines for maintaining consumer confidentiality, adhering to HIPAA guidelines, protecting consumer rights, advocating on consumers’ behalf, and assuring consumer safety.
Comply with all local, state, and federal regulations and Hope Solutions policies and procedures.
Complete required administrative paperwork and reports in a timely and accurate manner.
Attend all required meetings, including but not limited to Hope Solutions staff meetings, team meetings, consumer case conferences, and linkage meetings with other agencies.
Complete required personnel-related paperwork and complete expenditure reports for food supplies, petty cash expenses, and/or mileage in a timely and accurate manner.
Document all services provided in a timely manner.
Assist with data generation for reports and funding applications as needed.
Perform other duties and responsibilities as assigned.
On-call, after-hours, and backup work may be required.