Care Coordinator

Better Morning, Inc.•Ashburn, VA

3d•$22 - $25•Onsite

About The Position

Better Morning is seeking a Care Coordinator with prior medical office experience to join their behavioral health practice. The role involves greeting clients, scheduling appointments, managing phone calls, verifying insurance benefits, obtaining prior-authorizations, collecting payments, and performing general office duties such as copying, filing, and chart management. The position requires strong professional communication skills and may include additional assigned tasks. The practice focuses on providing counseling and community-based services, particularly for at-risk youth and their families.

Requirements

Prior medical billing experience required to perform obtain prior-authorizations
Must be very good at professional communication
BS/BA in Social Science Field or related fields
Ability to commute/relocate to Washington DC reliably or willingness to relocate

Nice To Haves

Customer service: 1 year (Preferred)

Responsibilities

Greet clients
Schedule appointments
Answer phones
Check insurance benefits via phone or online
Obtain prior-authorizations
Collect payments (copays, coinsurance, etc.)
Conduct office functions such as copying, filing, chart management, etc.
Work closely with Psychiatrist
Attend staff meetings and other activities, which ensure the smooth functioning of clinical operations.
Run the case load report
Complete consumer surveys
Make reminder calls for assessors, psychiatrist, NP, therapists
Document the reminder calls
Schedule consumer for intake
Create consumers profile in credible
Check the voice messages, save or delete as needed
Review each clinician’s availability for the week for D&A and tele counseling and keep a note of these availability to serve the consumers
Review the no show report, call and reschedule
Other related duties as assigned