Care Coordinator - 100IU - Mon-Fri 9AM-5PM

WellLife Network•Coram, NY

1d•$27 - $27•Onsite

About The Position

The Care Coordinator is responsible for the daily well-being of consumers in an assigned region, coordinating services and ensuring quality care. The role may involve supervised or unsupervised contact and conversation with consumers in residences, day treatment programs, and habilitation facilities. The coordinator engages individuals with chronic medical conditions, mental health issues, and/or substance use disorders, including co-occurring needs; assesses strengths and needs; and develops and updates care plans focused on clients’ goals, health, and wellness. The position includes field-based and telephonic outreach, care coordination, advocacy, crisis intervention, collaboration with providers and team members, and timely maintenance of records and required documentation. The schedule is listed as Monday through Friday, 9:00 a.m. to 5:00 p.m.; schedules and locations may change, and flexibility is required. The job is located in Coram, New York.

Requirements

Bachelor’s degree in a relevant field; the posting specifies a 4-year degree and a bachelor’s degree.
Two years of experience in Human Services.
New York State driver’s license.
Access to a vehicle.

Nice To Haves

Experience level affects the competitive hourly compensation, but no specific preferred experience is stated.

Responsibilities

Conduct outreach and engage individuals with chronic medical conditions, mental health issues, and/or substance use disorders, including co-occurring conditions.
Conduct initial and ongoing comprehensive assessments to identify strengths and needs.
Prepare and revise care plans based on client needs and personal goals, with a focus on health and wellness.
Maintain monthly contact with clients at minimum, using telephonic and face-to-face outreach, engagement, and field-based service planning as needed.
Advocate for clients and support access to resources that promote wellness and self-management and help reduce emergency room visits and inpatient admissions.
Monitor and coordinate client care, including medical insurance access and maintenance, treatment-provider linkages, and community resources.
Collaborate at least monthly with community providers as part of a multidisciplinary team to support goal-directed care planning.
Provide crisis intervention when needed and conduct follow-up.
Maintain detailed, timely, and accurate records in an electronic medical record.
Coordinate with the supervisor, office manager, and health home outreach team to maintain accurate caseload status, including enrollments, closures, and screen-outs.
Complete required monthly documentation to support continuity of clients’ medical insurance and accurate billing.
Attend and participate in weekly care management team meetings, sharing feedback and resource information related to client needs and concerns.
Coordinate and report daily office and field schedules with team members and the supervisor.
Provide resources and consultation to team members on medical, psychosocial, substance use, and social service needs.
Attend periodic training to enhance skills and learn wellness self-management and best-practice approaches.
Participate in bi-weekly individual supervision to discuss concerns and support skill development.
Maintain agency vehicles, including upkeep and documentation, and manage the gas card when assigned.
Be responsible for the agency cell phone, laptop, and associated items.
Follow program guidelines in the personnel manual and report field-related issues or concerns to program administration as needed.
Maintain confidentiality at all times.
Participate in other staff members’ activities during their absence or periods of staff shortage.
Represent the agency at meetings and trainings not otherwise specified.
Work a flexible schedule when required, as schedules and locations are subject to change.