Care Coordinator - 0006A - Mon-Fri 9AM-5PM

WellLife Network•Smithtown, NY

22h•$27 - $27•Onsite

About The Position

The Care Coordinator is responsible for the daily well-being of consumers in an assigned region, coordinating services and ensuring quality care. The role may involve supervised or unsupervised contact and conversational interaction with consumers in residences, day-treatment settings, and habilitation facilities. The position includes field-based outreach and service planning for individuals with chronic medical conditions, mental health issues, and/or substance use disorders, including co-occurring conditions. The Care Coordinator works collaboratively with clients, community providers, and an interdisciplinary care-management team, maintains accurate records, and supports access to resources and continuity of care. The schedule is listed as Monday through Friday, 9:00 a.m. to 5:00 p.m.; schedules and work locations may change, and the role requires flexibility. The position is located in Smithtown, New York.

Requirements

Bachelor’s degree.
Two years of experience in Human Services.
New York State driver’s license.
Access to a vehicle.

Responsibilities

Conduct outreach using various methods and engage individuals with chronic medical conditions, mental health issues, and/or substance use disorders.
Conduct initial and ongoing comprehensive assessments to identify strengths and needs.
Prepare and revise care plans to reflect client needs and personal goals, focusing on health and wellness.
Maintain monthly or more frequent contact with clients through telephone and face-to-face outreach, engagement, and field-based service planning.
Advocate for clients and support access to resources that promote wellness and self-management and reduce emergency-room visits and inpatient admissions.
Monitor and coordinate client care, including medical insurance access and maintenance, treatment-provider linkages, and community resources.
Collaborate at least monthly with community providers as part of a multidisciplinary team to support goal-directed care planning.
Provide crisis intervention when needed and follow up accordingly.
Maintain detailed, timely, and accurate records in an electronic medical record.
Coordinate with the supervisor, office manager, and health-home outreach team to maintain accurate caseload status, including enrollments, closures, and screen-outs.
Complete required monthly documentation to support continuity of clients’ medical insurance and accurate billing.
Attend and participate in weekly care-management team meetings, sharing feedback and resource information related to client needs and concerns.
Coordinate and report daily office and field schedules with team members and the supervisor.
Provide resources and consultation to team members on medical, psychosocial, substance-use, and social-service needs.
Attend periodic trainings to enhance skills and learn wellness self-management and best-practice skills.
Participate in biweekly individual supervision to address concerns and develop skills.
Maintain assigned agency vehicles, including upkeep, documentation, and gas-card use.
Maintain agency cell phone, laptop, and associated items.
Follow program guidelines in the personnel manual and report field issues or concerns to program administration regularly or as needed.
Maintain confidentiality at all times.
Participate in other staff members’ activities during their absence or periods of staff shortage.
Represent the agency at meetings and trainings as needed.
Work a flexible schedule as work schedules and locations are subject to change.