Care Coordinator for High-Fidelity Wraparound Services (Intensive Care Coordination)- Supervisor

Better Morning, Inc. • Washington, DC

8d • $70,000 - $75,000 • Onsite

About The Position

We are seeking an experienced and compassionate Care Coordinator Supervisor for High-Fidelity Wraparound Services to join our organization in Washington. In this supervisory role, you will lead a team of care coordinators delivering intensive care coordination services to individuals and families with complex behavioral health and social needs. You will combine clinical expertise with strong leadership capabilities to ensure high-quality, person-centered wraparound services that drive meaningful outcomes and foster sustainable community integration.

Requirements

• Master's degree in Social Work, Counseling, Human Services, or a related field
• Minimum 3-5 years of professional experience in care coordination, case management, or intensive care coordination services
• Minimum 2 years of supervisory, leadership, or management experience
• DC license (LPC or LICSW)
• Demonstrated expertise in high-fidelity wraparound services or similar intensive care coordination models
• Strong knowledge of behavioral health, mental health, and/or substance use disorder services
• Excellent written and verbal communication skills with the ability to articulate complex clinical information clearly and professionally
• Strong analytical and problem-solving skills with the ability to interpret data and implement evidence-based solutions
• Commitment to trauma-informed care practices and cultural competency
• Valid driver's license and reliable transportation

Responsibilities

• Supervise, mentor, and develop a team of care coordinators, providing regular feedback, performance reviews, and professional growth opportunities to ensure team excellence and staff retention
• Oversee the delivery of high-fidelity wraparound services, ensuring adherence to evidence-based practices, clinical standards, and organizational policies
• Conduct comprehensive clinical assessments and develop individualized care plans that address the unique needs, strengths, and goals of each participant
• Coordinate and facilitate communication among multidisciplinary team members, service providers, and family members to ensure integrated and collaborative care delivery
• Monitor care coordination activities, caseload management, and service utilization to optimize resource allocation and program efficiency
• Analyze program data, outcomes metrics, and performance indicators to identify trends, gaps, and opportunities for continuous improvement and innovation
• Maintain detailed and accurate documentation of care coordination activities, clinical notes, and service plans in compliance with regulatory and organizational requirements
• Respond to crisis situations and complex cases with assertiveness and clinical judgment, providing guidance to team members and implementing appropriate interventions
• Participate in treatment planning meetings, case conferences, and interdisciplinary team discussions to ensure coordinated and transparent care
• Build and maintain strong relationships with community partners, service providers, and stakeholders to enhance service accessibility and program effectiveness
• Ensure compliance with all applicable regulations, licensing requirements, and organizational policies related to care coordination and behavioral health services
• Support the onboarding and training of new team members, fostering an inclusive and supportive work environment
• Advocate for participants' needs and rights while maintaining professional boundaries and ethical standards
• Contribute to program evaluation, quality assurance initiatives, and the development of best practices within the wraparound services framework

What This Job Offers

• Job Type: Full-time
• Career Level: Manager