Care Coordinator II

Centene Corporation • Remote-NC, NC

2d • Remote

About The Position

The Care Coordinator II supports care management activities and teams assigned to members, helping ensure healthcare services are delivered and continuity of care and member satisfaction are achieved. The role interacts with members through telephone outreach and home visits, documenting plans for care and services. It also supports care coordination, member and provider inquiries, assessments and screenings, member records, referrals, and education about benefits and available resources. This is a remote position, and candidates must reside in North Carolina.

Requirements

• High school diploma or GED.
• 1–2 years of related experience.
• Must reside in North Carolina.

Responsibilities

• Contact members by phone or through home visits to discuss care or service plans, next steps, resources, questions or concerns about recommended care, and ongoing education as appropriate.
• Coordinate care activities based on care or service plans with healthcare and community providers, partners, members, and caregivers, accommodating changes or progress as needed.
• Support member and provider inquiries, requests, or concerns related to care or service plans.
• Communicate with care managers, practitioners, and others to facilitate member services and continuity of care or service.
• May support service assessments or screenings and document members’ care needs.
• Document and maintain member records in accordance with state and regulatory requirements and distribute records to providers as needed.
• Follow standards of practice and policies that comply with contractual requirements and regulatory guidelines and standards.
• Identify needs and make referrals to Care Managers, community-based organizations, and Disease Managers.
• Educate members about available benefits and resources.
• Perform other duties as assigned and comply with all policies and standards.

Benefits

• Competitive pay
• Health insurance
• 401(k) and stock purchase plans
• Tuition reimbursement
• Paid time off and holidays
• Flexible approach to work schedules, including remote, hybrid, field, or office schedules

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED