Care Coordinator I (EAP) Part-Time

WISE & HEALTHY AGING•Long Beach, CA

45d•$32 - $36•Hybrid

About The Position

Wise & Healthy Aging’s Elder Abuse Prevention Program provides strength-based and person-centered, in-home case management services to older adults and adults with disabilities, residing in SPA 8 (Long Beach/Southbay and surrounding areas). The Care Coordinator is responsible for providing efficient, thorough, and effective care management services which include a comprehensive assessment of the clients, development of a written Care Plan with measurable outcomes, arrangement and coordination of services, and client follow-up to monitor the effectiveness of the services arranged and assess the need for additional services. The position may also lead support groups and/or presentations. Supervision for BBS Licensure Hours are Available.

Requirements

Bachelor's degree in social work, gerontology, human services, or a related field
2 years related experience (voluntary or paid) in gerontology work, health care, or social services strongly preferred.
Demonstrated experience in performing direct service in social services or a related field.
Prior responsibilities in handling case management, client advocacy, or therapy involving vulnerable populations, particularly older adults.
Fluency in English (bilingual in Spanish strongly preferred)
Previous experience working with an ethnically and economically diverse population.
Ability to travel via personal vehicle throughout Los Angeles County/City.
Valid driver’s license and up-to-date automobile insurance required throughout employment.
Ability to communicate effectively in writing and orally.
Excellent organizational and telephone skills.
Ability to interface/relate well with all levels of staff and with the public.
Livescan background and TB Test clearance required.
Ability to perform biopsychosocial assessments of clients using appropriate techniques.
Ability to document client information and maintain client boundaries and confidentiality.
Ability to visit clients’ homes with use of personal vehicle or other means of personal transportation.
Ability to work agency office hours 8:30 am – 5:00 pm.
Ability to effectively communicate expectations to team members
Strong interpersonal, verbal, and written communication skills
Ability to demonstrate good judgment and decision-making skills
Ability to multitask and prioritize work with competing and conflicting deadlines
Proficient knowledge of Microsoft Office software programs and excel.

Nice To Haves

Master’s degree in Social Work (MSW) or Gerontology preferred.

Responsibilities

Conduct client intakes with potential clients to identify needs and determine client eligibility.
Perform in-home assessment within 14 days of completing client intake process.
Field travel to client’s homes and other sites as needed, up to 30-70% of the time.
Conduct client intake screening and in-home assessments using program specific forms to identify client needs and confirm eligibility.
Conduct a comprehensive in-home assessment and write a biopsychosocial assessment.
Complete paper documentation including progress notes and billing related to all CM protocols.
Develop a written Care Plan with measurable outcomes to address and implement an agreed upon action plan for client needs and complete it based on contract requirements.
Identify appropriate resources and mobilize them to address client needs and resolve problems.
Arrange and coordinate services on behalf of client.
Maintain contact with client to monitor the effectiveness of the service arranged for client and assess the need for additional services.
Facilitate existing support groups as well as startup new groups and/or workshops.
Assist with material outreach and community outreach as assigned.
Write accurate, thorough, and specific client assessments, letters, emails, and other communications.
Complete timely, accurate, and thorough documentation for client files.
Ensure service recording including accurate billing are entered into software systems on a weekly basis as required.
Prepare for and participate in staff meetings.
Assist with other related CM projects as assigned.
Represent the agency at community outreach events.
Assist with presentations and workshops on program services.
Due to changing program demands, funding source expectations and/or changes in agency policy, as assigned, all staff may be expected to perform other duties.