Care Coordinator I

Alpine Physicians•Denver, CO

About The Position

The Care Coordinator I is an entry-level, non-licensed role responsible for member support, care navigation, referral coordination, inbound and outbound call management, and system navigation for a designated population. The role serves as a primary access point for members and providers, supporting high-volume engagement, non-clinical needs assessment, and timely escalation to Care Managers. The position supports Health First Colorado members and other assigned populations who need outreach and navigation, intake screening, referral coordination, or connections to healthcare, behavioral health, and community resources. It also helps members access appointments and programs, follows up on referrals, and escalates clinical, psychosocial, complex, or higher-risk needs to appropriate teams or licensed Care Managers.

Requirements

High school diploma or GED.
1–3 years of experience in customer service, healthcare, or community services.
Strong communication, organization, and problem-solving skills.
Proficiency with Microsoft Office and care coordination systems.
Ability to establish and maintain effective working relationships.
Ability to handle multiple demands in a high-stress environment, organize and coordinate work, set priorities, and meet deadlines.
Ability to navigate multiple systems and workflows.
Ability to identify barriers and escalate concerns appropriately.
Basic knowledge of healthcare navigation and Social Determinants of Health (SDOH) concepts.
Ability to engage diverse populations professionally.
For remote or telecommuting positions, a HIPAA-compliant home office as outlined by company policies and procedures.

Nice To Haves

Experience supporting outreach or navigation programs.
Knowledge of medical terminology and Social Determinants of Health (SDOH) concepts.
Bilingual capability, where relevant to market needs.

Responsibilities

Conduct outreach activities aligned with contractual, program, and engagement expectations.
Complete intake screenings and gather information to identify member needs and next steps.
Use motivational interviewing techniques to support member engagement and identify barriers.
Route referrals accurately to Care Coordination, Care Management, or Member Support teams.
Coordinate referrals to internal and external medical, behavioral health, and community-based programs.
Support appointment scheduling, referral follow-up, and member navigation activities.
Escalate members with clinical, psychosocial, complex, or higher-risk needs appropriately and in a timely manner.
Maintain timely and accurate documentation of outreach, referrals, and member interactions.
Navigate multiple systems to support outreach, tracking, reporting, and departmental workflows.
Meet required timelines and productivity, outreach, and engagement expectations.
Participate in meetings, trainings, and community engagement activities.
Maintain confidentiality and ensure compliance with HIPAA regulations.
Support departmental workflow and reporting expectations.
Perform other duties as assigned.