Care Coordinator, Behavioral Health

NorthLakes Community Clinic • Eau Claire, WI

21h • $25

About The Position

The Behavioral Health Care Coordinator gathers information for individuals establishing care within the recovery program, using standard protocols and assessment tools. The role supports and coordinates program participants’ needs, including internal referrals and connections to external resources. The Coordinator engages individuals in their identified goals and connects them to integrated, patient-centered services.

The position involves coordinating program access and admissions, facilitating timely appointments and communication with clinical staff, and working with participants, families or caregivers, care teams, providers, and community resources. The Coordinator helps connect people to whole-person care, treatment plans, recovery resources, and appropriate medical and specialty services, while supporting continuity of care and population health initiatives.

The Coordinator also contributes to quality improvement and reporting, maintains accurate and timely documentation in the electronic health record, supports audit efforts, and protects confidential health information in accordance with HIPAA. Candidates must reside within NorthLakes' service area when hired and maintain residency throughout employment. Some travel is required, up to 20% regularly or as needed.

Requirements

• Bachelor’s degree in a social science field, such as Social Work, Psychology, or Sociology, and at least 2 years of experience working in behavioral health or social services; an equivalent combination of education and experience may be considered.
• Must reside within NorthLakes' service area at the time of hire and maintain residency throughout employment.
• Some travel is required, up to 20% regularly or as needed.

Nice To Haves

• Master’s in Social Work preferred.

Responsibilities

• Complete screenings and review intake materials, using independent judgment to complete recovery program intakes.
• Schedule appointments for potential behavioral health clients and communicate with clinical staff about appointments in a timely manner.
• Assist the BH Services Manager with coordinating program access and admission priorities.
• Participate in briefings and other program meetings.
• Work collaboratively with team members to connect participants to whole-person care, including clinical needs and social determinants of health.
• Complete routine screening, brief intervention, and referral to treatment to promote service integration.
• Promote timely access to appropriate care to reduce emergency room utilization and hospital readmissions.
• Increase utilization of preventative care.
• Connect participants to resources and supports that help them engage in identified goals and treatment plans.
• Mutually establish acceptable boundaries with participants and care team members.
• Assist the BH Services Manager by serving as an informational resource for participants, care team members, families or caregivers, and community resources.
• Facilitate access to appropriate medical and specialty providers.
• Increase continuity of care by managing relationships with tertiary care providers, transitions in care, and referrals.
• Educate participants and families or caregivers about relevant recovery resources.
• Facilitate and attend meetings between participants, families or caregivers, care teams, and community resources as needed.
• Assist with population health management initiatives.
• Participate in Care Coordinator training courses, webinars, and meetings.
• Assist the Integration team with quality improvement efforts by using dashboards and tracking tools and providing quality reporting data as needed.
• Support accurate and timely documentation and audit efforts using the electronic health record system.
• Understand and demonstrate knowledge of HIPAA and maintain strict confidentiality regarding protected health information.
• Understand and uphold the organization’s stated mission, vision, values, and goals.
• Prioritize concurrent tasks and team requests to meet tight deadlines; flag obstacles and propose solutions in a timely manner.

Benefits

• Medical and dental insurance for full-time and part-time employees who work 24 or more hours per week.
• Employer-paid group term life and disability insurance.
• Employer contribution toward a Health Savings Account.
• Flexible Spending Accounts.
• Paid Time Off (PTO), paid holidays, and Paid Leave Bank.
• 403(b) with a 4% employer match.
• Vision insurance.
• Supplemental life, AD&D, and disability benefits.
• Tuition reimbursement.
• Health and Wellness reimbursement program.
• Employee Assistance Program and specialized behavioral health services and resources for employees and family members.
• Partner of the HRSA/NHSC loan repayment program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level