Care Coordination Team Member, Access and Referral/PASRR Evaluator

NorthKey Community Care • Covington, KY

11d • $37,648 • Onsite

About The Position

NorthKey Community Care is seeking a Care Coordination Team Member, Access and Referral/PASRR Evaluator to provide care coordination and PASRR evaluation services. The role supports people with mental health, substance use, or developmental disabilities by helping them build skills for recovery and self-management, promoting independence and wellbeing, addressing functional challenges, and identifying risks or gaps in care. The position collaborates with clients, families, and other care team members and contributes to individualized interdisciplinary care plans.

For Access and Referral, the role assists individuals and families with waiver applications and gathers required documentation. For PASRR evaluations, the role completes PASRR Level II evaluations in the KLOC system, supports compliance with NorthKey procedures and IDD regulations, and prepares timely, high-quality reports and information requests. The evaluator must meet requirements in the PASRR Manual and maintain HIPAA compliance and client confidentiality.

The position also includes required trainings, client and family education about relevant resources, accurate documentation and time reporting, attendance at internal meetings, and professional representation of NorthKey. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., at 502 Farrell Drive, Covington, Kentucky 41011. The stated salary is $37,648, with potential for an annual contingency bonus of up to 12%.

Requirements

• Bachelor’s degree in Social Work, Human Services, or a related field; or a bachelor’s degree in an unrelated field plus one year of human-services-related experience.
• Relevant knowledge, training, and experience in behavioral health.
• Good written and verbal communication skills.
• Valid driver’s license and ability to operate a motor vehicle.
• Ability to meet PASRR Evaluator requirements as outlined in the PASRR Manual.

Responsibilities

• Engage clients in a structured, collaborative relationship that builds skills related to recovery and self-management of mental health, substance use, or developmental disabilities.
• Promote environmental and psychosocial health, independence, lifelong wellbeing, and functional status.
• Provide evidence-based care for complex cases involving vulnerable individuals with developmental and/or intellectual disabilities.
• Address functional challenges of individuals served.
• Identify and address risks and current or potential gaps in care to help prevent deterioration, hospitalization, emergency room visits, or loss of independence in vocational, academic, or social functioning.
• Participate in developing individualized interdisciplinary plans of care for individuals needing care coordination.
• Complete initial, annual, and other mandatory trainings as assigned.
• Collaborate with other members of the care team involved in each client’s case.
• Assist individuals and families with waiver applications and gather required documentation.
• Coordinate and complete PASRR Level II evaluations in the KLOC system.
• Work with the Team Leader of SGF/PASRR and Access and Referral to oversee staff compliance with NorthKey procedures and IDD regulations.
• Prepare and submit high-quality reports and information requests in a timely manner as requested by the Team Leader of SGF/PASRR and Access and Referral.
• Meet PASRR Evaluator requirements in the PASRR Manual.
• Maintain HIPAA compliance and client confidentiality.
• Educate clients, families, and significant others about resources that address identified needs.
• Follow organizational policies and procedures for documentation, training, and appropriate and timely client services.
• Adhere to NorthKey policies and procedures and confidentiality requirements.
• Maintain accurate and punctual time reporting and use time efficiently.
• Attend internal meetings related to responsibilities and duties.
• Maintain a professional, business-like manner in dealings with internal staff, Board members, state and governmental staff, subcontractors, and vendors.
• Represent NorthKey professionally.
• Perform other duties as assigned.

Benefits

• Potential annual contingency bonus of up to 12%.
• Paid time off, up to 16 days in the first year.
• 10 paid holidays.
• Choice of medical, vision, and dental insurance plans with individual and family coverage.
• HSA employer match of up to $1,000, depending on plan.
• 401(k) with employer match.
• Professional development.
• Free supervision.
• Potential eligibility for Public Service Loan Forgiveness.

What This Job Offers

• Job Type: Full-time