Care Coordination Support Assistant

Main Line Health • Paoli, PA

23h • Onsite

About The Position

The Care Coordination Support Assistant at Paoli Hospital provides administrative and care coordination support to help departmental operations run smoothly and support patient transitions after hospitalization. Administrative duties include managing department phone lines, processing and validating check requests using supporting information from EPIC, maintaining office supplies and CMS forms, coordinating the department calendar, preparing documents for new hires, and arranging oxygen orders and deliveries for discharged patients.

Care coordination duties include completing authorizations for skilled nursing facility placements and other post-acute services, arranging outpatient dialysis, obtaining signatures for Important Message from Medicare (IMM) forms at discharge, and conducting initial patient assessments when appropriate and within scope. The assistant also supports documentation, follow-up, and communication with facilities and payers; assists Care Coordinators with additional duties; and oversees time-sensitive Medicare appeal submissions and related documentation.

The position is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. The employer offers tuition reimbursement of up to $6,000 per year, depending on full-time or part-time status, up to 120 hours of paid time off per year, employee discounts, and free employee parking.

Requirements

• At least 2 years of experience in a healthcare setting.
• Associate degree.

Responsibilities

• Manage department phone lines and route calls promptly and appropriately.
• Process check requests from internal and external customers, validate requests, and confirm accuracy using supporting information from EPIC.
• Maintain office supply inventory and CMS forms used by the department.
• Coordinate and maintain the department’s shared calendar, including meetings and deadlines.
• Coordinate documents required for new hires.
• Manage oxygen ordering and delivery logistics for patients discharged from the hospital.
• Perform general administrative tasks supporting departmental operations.
• Complete authorizations for skilled nursing facility placements and other post-acute services.
• Coordinate dialysis setup for patients requiring outpatient treatment.
• Obtain signatures for IMM forms at discharge.
• Conduct initial patient assessments when appropriate and within scope.
• Assist with documentation, follow-up tasks, and communication with facilities and payers.
• Support Care Coordinators with additional duties to ensure smooth patient transitions.
• Oversee Medicare appeal submissions and related time-sensitive documentation.

Benefits

• Tuition reimbursement of up to $6,000 per year, based on full-time or part-time status.
• Up to 120 hours of paid time off per year.
• Employee discounts on activities, services, and vendors.
• Free employee parking.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree