Care Coordination Supervisor
About The Position
The Health Homes Care Coordination Supervisor and Quality Specialist is responsible for achieving the six core care management functions within the designated Health Home program. The role provides direct supervision to care coordinators to ensure efficient and effective care management services and that members achieve the goals in their comprehensive, patient- and family-centered care plans. The position supervises the day-to-day activities of the Care Coordination team, supports staff development, and monitors client records and documentation for compliance with Health Home standards, regulatory requirements, and agency policies. The supervisor also maintains a caseload, providing clinical expertise and stabilization for designated individuals, including Assisted Outpatient Treatment participants transitioning to Care Coordination services. The Bridge provides supportive housing and behavioral health services to vulnerable New Yorkers facing behavioral health and substance use challenges. Its mission is to help individuals pursue their dreams and live meaningful lives, with a vision of adults experiencing serious mental illness thriving in their communities.
Requirements
- Master's degree in a related field.
- Experience in mental health and facilitating groups.
- Bilingual proficiency in English and Spanish.
- Excellent verbal and written communication skills.
- Proficiency with electronic health record systems.
- Willingness to participate in trauma-informed care training and implement trauma-informed interventions.
Nice To Haves
- Experience with the AWARDS system and internet-based applications.
Responsibilities
- Supervise the day-to-day activities of the Care Coordination team.
- Participate in individual and group supervision sessions led by the Program Director.
- Lead team meetings with Care Coordinators to support implementation of goals, care plans, assessments, HARP services, core Health Home services, and timely documentation.
- Support staff development through training, coaching, and team-building activities.
- Use electronic health record systems and databases required by the Health Home program.
- Maintain a caseload and provide clinical expertise and stabilization for designated individuals, including Assisted Outpatient Treatment participants transitioning to Care Coordination services.
- Address client concerns and support problem-solving throughout enrollment in the Health Home program.
- Provide client-centered, goal-oriented supervision focused on measurable, data-driven outcomes.
- Monitor client records and documentation for compliance with Health Home standards, regulatory requirements, and agency policies.
- Conduct individual and group clinical supervision sessions with Care Coordinators.
- Facilitate case conferences and oversee incident reporting and follow-up procedures.
- Communicate important follow-up items and provide ongoing guidance to Care Coordinators.
- Prepare and submit required weekly, monthly, and other program reports in a timely manner.
- Demonstrate strong interpersonal, written, and verbal communication skills to promote staff development and effective service delivery.
- Perform other duties and special projects as assigned by the Program Director or Senior Director.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
