Supervisor Care Coordination- OhioRise

OhioGuidestone•Cleveland, OH

21h

About The Position

OhioGuidestone is seeking a Supervisor Care Coordination for OhioRISE. The role supervises assigned staff and oversees the integrity, quality, fiscal accountability, and compliance of assigned programs and services. The supervisor supports agency policies and best practices, promotes an inclusive work environment, and maintains positive relationships with internal and external contacts. OhioGuidestone is a nonprofit organization providing prevention services, mental health and substance use treatment, and wrap-around supports through telehealth and locations across Ohio.

Requirements

At least 3 years of supervisory experience in a similar role managing client- or patient-facing team members, or at least 1 year of experience as a Care Coordinator in the OhioRISE program or a comparable care coordination role.
Knowledge of human behavior and performance, individual differences in ability, personality, and interests, learning and motivation, and the assessment and treatment of behavioral and affective disorders.

Nice To Haves

Proficiency with service delivery and case management fundamentals.

Responsibilities

Demonstrate the values and guiding principles of Our Promise, performing with excellence, integrity, and ethics.
Directly supervise assigned staff by guiding and directing work, assisting with hiring, training and motivating employees, evaluating personnel, coordinating staff training, addressing deficiencies, and implementing discipline procedures.
Complete administrative responsibilities, including maintaining and reviewing reports and records, responding promptly to emails and calls, attending and providing trainings and meetings, and coordinating with agencies, departments, vendors, and county support services.
Ensure fiscal accountability for assigned programs and services, including adequate service documentation, billing compliance, budget adherence, and timely resolution of fiscal problems.
Ensure program and service delivery integrity, compliance, and evaluation; adapt programs and services as standards change.
Ensure compliance with internal standards and goals, contract and grant specifications, and licensing, regulatory, and accreditation requirements.
Interpret and support agency policies, implement industry best practices, and help develop and implement program outcome measures to ensure quality service delivery.
Maintain minimum productivity levels and confidentiality of client or collateral interactions within agency standards.
Demonstrate positive leadership, promote an inclusive work environment, and represent the agency positively in internal and external interactions.
Demonstrate positivity and flexibility and take on new responsibilities as requested or required.

Benefits

Competitive medical benefits, including a low-premium medical plan option for an employee or employee plus children.
Free CEU trainings.
10 paid holidays, some exchangeable.
Flexible work schedules to support work/life balance.
Flexible work opportunities to support varying career paths, roles, intern-to-hire arrangements, and locations.
401(k) with employer match option.
Employment Assistance Program (EAP).
Mileage reimbursement.
Free licensure supervision.
Recognition and rewards.
Opportunity to earn monthly bonuses for select clinical/therapist and BHS roles only.
Clear career ladder and development paths in various roles.