Supervisor Care Coordination- OhioRise

OhioGuidestone•Cleveland, OH

About The Position

OhioGuidestone is hiring a Supervisor Care Coordination for its OhioRISE program. The supervisor provides direct oversight to assigned staff and helps maintain effective, compliant, and fiscally accountable service delivery. The role also handles administrative responsibilities, supports agency policies and best practices, and promotes an inclusive work environment. OhioGuidestone serves more than 50,000 people each year through telehealth and locations across Ohio.

Requirements

At least 3 years of supervisory experience in a similar role managing client- or patient-facing team members, or at least 1 year of experience as a Care Coordinator in OhioRISE or a comparable care coordination role.
Knowledge of human behavior and performance, individual differences in ability, personality, and interests, learning and motivation, and the assessment and treatment of behavioral and affective disorders.

Nice To Haves

Proficiency with service delivery and case management fundamentals.

Responsibilities

Demonstrate the values and guiding principles of Our Promise, maintaining high standards of excellence, integrity, and ethics.
Supervise assigned staff by providing work guidance and direction; assisting with hiring; training, motivating, and evaluating personnel; coordinating training; addressing deficiencies; and implementing disciplinary procedures.
Complete administrative responsibilities, including reviewing and maintaining reports, records, and documents; responding to emails and phone calls; attending and providing trainings and meetings; and communicating with agencies, departments, vendors, and county support services as needed.
Ensure fiscal accountability for assigned programs and services, including adequate service documentation, billing compliance, budget compliance, and prompt resolution of fiscal problems.
Maintain program and service integrity, compliance, and evaluation, adapting delivery as standards change. Ensure compliance with internal standards and goals, contract and grant specifications, and licensing, regulatory, and accreditation standards.
Interpret and support agency policies, including HR and compliance policies; implement industry best practices; and help develop and implement program outcome measures to support quality services.
Maintain minimum productivity levels and confidentiality of client or collateral interactions according to agency standards.
Demonstrate positive leadership, promote an inclusive work environment, and represent the agency positively in internal and external interactions.
Demonstrate positivity and flexibility, and take on new responsibilities as requested or required.

Benefits

Clear career ladder and development paths in various roles.
Monthly bonus opportunity for select clinical, therapist, and BHS roles only.
Competitive medical benefits, including a low-premium medical plan option for employees or employees plus children.
Free CEU trainings.
10 paid holidays, some exchangeable.
Flexible work schedules to support work/life balance.
Flexible work opportunities to support varying career paths, roles, intern-to-hire opportunities, and locations.
401(k) with employer match option.
Employment Assistance Program (EAP).
Mileage reimbursement.
Free licensure supervision.
Recognition and rewards.
Fingerprint background screening, physical, tuberculosis test, and drug screen after an employment offer; the employer covers these costs.