Care Coordination Specialist - CMA - MD126

Native American Rehabilitation Assoc. of the NW•Portland, OR

4d•$26 - $29•Onsite

About The Position

The Certified Medical Assistant Care Coordination Specialist supports clinical care and culturally specific care coordination for Spirit of Healing members. The role helps members navigate health care and social service systems, address barriers and social determinants of health, and work toward improved health outcomes and satisfaction with care. The specialist collaborates with members, families, caregivers, community partners, and multidisciplinary care teams. This is an in-person position based at NARA Northwest service locations in Portland, Oregon, and community-based locations throughout the metropolitan area. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with occasional evenings, weekends, and special events as needed. The position is non-exempt and pays $26.25–$29.40 per hour. NARA NW provides culturally appropriate education, physical and mental health services, and substance abuse treatment to American Indians, Alaska Natives, and others in need. The organization has more than 450 employees and operates programs including medical and dental care, addiction treatment, housing assistance, and enrichment initiatives.

Requirements

High school diploma or GED.
Active Medical Assistant certification in the State of Oregon.
Current CPR certification, renewed annually.
Computer proficiency, including Microsoft Office, electronic health records, and database or care-management systems.
Ability to work independently and collaboratively while maintaining professional boundaries with clients, community members, and staff.
Ability to travel between multiple sites and community locations throughout the day.
Must meet NARA NW driving requirements, including a valid driver's license, clean driving record, reliable transportation, and proof of current automobile insurance.
Availability to work occasional evenings, weekends, and special events as needed.
Must pass pre-employment and for-cause drug testing.
Must pass criminal background and DMV checks.
Employees must comply with NARA NW's sobriety requirements, including refraining from illicit drug use, marijuana use, and prescription drug abuse, and modeling alcohol sobriety. Employees must sign the required Drug-Free/Alcohol-Free Workplace Certification and Modeling Sobriety Policy forms.

Nice To Haves

Two years of recent paid experience performing similar responsibilities.
Certification as a medication aide.
Experience using motivational interviewing, trauma-informed care, or evidence-based practices that support behavior change.
Experience working with diverse populations facing barriers related to marginalization, mental health, substance use, or access to care.
Experience working with American Indian/Alaska Native communities, Tribal communities, and people affected by intergenerational trauma.
Knowledge of, or willingness to learn about, gender-affirming care and resources and the needs of transgender and gender-diverse people.
Experience working with Native American/Alaska Native communities is considered a plus.

Responsibilities

Provide health education about procedures, diagnoses, and medications.
Help members navigate health care systems and identify and reduce barriers to care.
Coordinate and update plans of care with member-specific goals and self-management support.
Help members navigate social service resources, benefits, and community programs.
Help members track appointments, arrange transportation, and understand after-visit and follow-up instructions.
Coordinate provider appointments to support timely diagnostic and treatment services, and arrange interpretation or translation when needed.
Send, track, and follow up on referrals to internal and external resources, facilitating connections to follow-up services.
Provide warm handoffs to internal and external services, including potentially accompanying members to initial appointments or connections with health care, behavioral health, addiction, housing, or cultural resources.
Help members learn about and access culturally specific resources and activities.
Conduct outreach and monitor member well-being in clinic, community, or home settings according to the plan of care and program protocols.
Communicate and collaborate with members, families, caregivers, community partners, and service team members as permitted by the member.
Participate in multidisciplinary team meetings, clinical supervision, and other required meetings.
Maintain an effective caseload and complete timely, accurate documentation and required daily, weekly, and month-end reports in accordance with agency policy and applicable Oregon Administrative Rules.

Benefits

15 paid holidays, including the employee's birthday.
Affordable medical, dental, and vision insurance through Kaiser Permanente.
13 paid days of sick time.
13 paid days of PTO, with vacation accrual increasing with years of service to a maximum of 26 days.
$50,000 life insurance and AD&D.
Short-term and long-term disability.
Flexible Spending Account.
Health Spending Account.
401(k) with 4% match.
Employee Assistance Program.
Inclement weather days (snow days).
Public Student Loan Forgiveness eligibility.