Hybrid Care/Compounding Pharmacist

Mixlab•Weatherford, TX

1d•Hybrid

About The Position

Mixlab is hiring a Care/Compounding Pharmacist to support veterinarians and pet parents remotely and work in person at a compounding lab. The role is a bridge between customer clinical questions and the lab, combining customer care with medication compounding, verification, and supervision. Time is split approximately 40% between Care and 60% in the lab, with adjustments for business needs. The pharmacist works in person at their home lab an average of three days per week, with remaining days worked remotely on Care. In-person days are scheduled in advance and may vary week to week based on lab volume and coverage needs. Additional in-person coverage may be requested during peak volume, staff absences, or inspections. Flexibility to work nights, weekends, and holidays on a rotating basis is required.

Requirements

Active pharmacist license in good standing with all State Boards of Pharmacy in the state of the home lab: NY, FL, CA, WI, or TX.
Willingness to obtain additional state licenses within six months of hire, as needed for Care coverage.
Residence within commuting distance of one of Mixlab’s five lab locations and ability to work on site an average of three days per week.
Impeccable attention to detail and very high standards for accuracy and quality.
Excellent written and verbal communication skills, including the ability to remain calm, empathetic, and supportive in difficult conversations.
Ability to learn and adapt quickly to changing software and platforms.
Flexibility to work evenings, weekends, and holidays.
Collaborative approach and eagerness to work in a team-oriented, fast-paced startup environment.
Resourcefulness, a strong sense of ownership, and an all-hands-on-deck attitude.
Ability to remain calm and excel under pressure, wear multiple hats, and switch between phone, computer, and bench work.

Nice To Haves

Additional state licenses, especially NY, FL, and CA.
Two or more years of veterinary compounding experience.
Sterile compounding training or experience.
Experience in a customer-facing pharmacy role, such as call center, telepharmacy, or retail.

Responsibilities

Handle calls, emails, and text messages from veterinarians and practice staff, answer questions, take new prescriptions, and provide order status updates.
Receive prescriptions by phone or electronically and enter orders into Mixlab’s proprietary workflow system with attention to detail.
Contact veterinary practices when additional information, clarification, or authorization is needed.
Counsel clients on medications, administration, and instructions.
Monitor the CRM and respond to prescriber and client requests within service level targets.
Explain Mixlab’s policies, procedures, and values to customers and prospective customers.
Process payment information and schedule deliveries based on Mixlab’s delivery schedule and customer preferences.
Follow applicable SOPs and regulatory requirements while compounding nonsterile medications, which may include capsules, oral liquids, topicals, otic preparations, and medicated treats.
Weigh and measure medications and meet standards for accuracy and potency.
Supervise pharmacy technicians assisting with compounding, packaging, and labeling.
Perform final checks on compounded medications and validate prescription orders, including shipping method and packing.
Enforce quality assurance processes among technician staff.
Serve as a liaison between Care and the lab by updating prescription orders based on lab capabilities, resolving formulation questions, and following up with veterinarians.
Coordinate with lab, supply chain, logistics, and Care teams to ensure orders are accurately scheduled and delivered on time.
Answer workflow and pharmacy questions and guide technicians and pharmacy associates in daily tasks.
Provide subject matter expertise to internal teams on processing, compounding, clinical solutions, and workflows.
Ensure regulatory compliance and uphold Mixlab values.
Communicate effectively with the supervisor and take ownership of corrective action from one-on-one feedback.

Benefits

100% employer-paid health, dental, and vision insurance for employees, effective on the first of the month following the start date.
Paid time off for vacation, holidays, and sick time, with the ability to accrue more vacation time with increased tenure.
Competitive starting wages and the opportunity for rapid career growth, promotion, and wage increases.
Company stock options.
Pre-tax commuter benefits, dependent care, HSA, and FSA.
Employer-paid short- and long-term disability leave, parental leave, and life insurance.
401(k) with match.
Referral bonus payouts of up to $1,000 for a successful referral.
Human and pet wellness benefits, including a $650 per year allowance for routine pet care through Wagmo.
Discounts on many items through Perkspot.