Hybrid Care/Compounding Pharmacist

Mixlab•New York, NY

1d•$63 - $68•Hybrid

About The Position

Mixlab is hiring a Care/Compounding Pharmacist to divide time between remote customer and veterinary support and in-person work at a compounding lab. The role is approximately 40% Care/Remote and 60% Lab, adjusted to business needs. The pharmacist works in person at their home lab an average of three days per week, with remaining days remote on Care. In-person days are scheduled in advance based on lab volume and coverage needs and may vary week to week. Additional in-person coverage may be requested during peak volume, staff absences, or inspections. The role requires flexibility to work nights, weekends, and holidays on a rotating basis. The Care portion involves communicating with veterinarians, veterinary practice staff, and clients by phone, email, and text; receiving and entering prescriptions; answering questions and providing order updates; counseling clients; and processing payments and delivery scheduling. The pharmacist also serves as a liaison between Care and the lab, coordinating prescription details, clinical questions, and order fulfillment. The in-person lab portion involves nonsterile compounding, prescription validation, final medication checks, and supervision of pharmacy technicians. The pharmacist follows applicable procedures and regulatory requirements, maintains quality assurance, and works with internal teams to ensure orders are accurately scheduled and delivered. The position also provides workflow and pharmacy guidance to technicians and associates and subject matter expertise to internal teams.

Requirements

Active pharmacist license in good standing with all State Boards of Pharmacy in the state of the home lab: NY, FL, CA, WI, or TX.
Willingness to obtain additional state licenses within six months of hire as needed for Care coverage.
Residence within commuting distance of one of the five lab locations and ability to work on site an average of three days per week.
Impeccable attention to detail and very high standards for accuracy and quality.
Excellent written and verbal communication skills, including the ability to remain calm, empathetic, and supportive in difficult conversations.
Ability to learn and adapt quickly to changing software and platforms.
Flexibility to work evenings, weekends, and holidays.
Collaborative, team-oriented approach and ability to work in a fast-paced startup environment.
Resourcefulness, a strong sense of ownership, and an all-hands-on-deck attitude.
Ability to remain calm and excel under pressure, wear multiple hats, and switch between phone, computer, and compounding bench.

Nice To Haves

Additional state pharmacist licenses, especially NY, FL, and CA.
Two or more years of veterinary compounding experience.
Sterile compounding training or experience.
Experience in a customer-facing pharmacy role, such as call center, telepharmacy, or retail.

Responsibilities

Handle phone calls, emails, and text messages from veterinarians and veterinary practice staff; answer questions, take new prescriptions, and provide order status updates.
Receive prescriptions by phone or electronically and enter orders into Mixlab’s proprietary workflow system with extreme attention to detail.
Contact veterinary practices when additional information, clarification, or authorization is needed.
Counsel clients on medications, administration, and instructions.
Monitor the CRM and respond to prescriber and client requests within service-level targets.
Explain Mixlab’s policies, procedures, and values, and help prospective customers understand why veterinarians and pet parents choose Mixlab.
Process payment information and schedule deliveries according to Mixlab’s delivery schedule and customer preferences.
Follow applicable Standard Operating Procedures and regulatory requirements while performing nonsterile compounding, including capsules, oral liquids, topicals, otic preparations, and medicated treats.
Weigh and measure medications and meet standards for accuracy and potency.
Supervise pharmacy technicians assisting with compounding, packaging, and labeling.
Perform final checks on compounded medications and validate prescription orders, including shipping method and packing.
Enforce quality assurance processes among technician staff.
Liaise between Care and the lab by updating prescription orders based on lab capabilities, resolving formulation questions, and closing the loop with veterinarians.
Work with lab, supply chain, logistics, and Care teams to ensure orders are accurately scheduled and delivered on time.
Answer workflow and pharmacy questions and guide technicians and pharmacy associates in daily tasks.
Provide internal teams with subject matter expertise on processing, compounding, clinical solutions, and workflows.
Ensure regulatory compliance and uphold Mixlab values.
Communicate effectively with a supervisor and take ownership of corrective action from one-on-one feedback.

Benefits

100% employer-paid health, dental, and vision insurance for employees, effective on the first of the month following the start date.
Paid time off for vacation, holidays, and sick time, with the ability to accrue more vacation time with increased tenure.
Competitive starting wages and opportunities for career growth, promotion, and wage increases.
Company stock options.
Pre-tax commuter benefits, dependent care, HSA, and FSA.
Employer-paid short- and long-term disability leave, parental leave, and life insurance.
401(k) with match.
Referral bonus payouts of up to $1,000 for a successful referral.
Human and pet wellness benefits, including a $650 per year allowance for routine pet care through Wagmo.
Discounts on many items through Perkspot.