Hybrid Care/Compounding Pharmacist

Mixlab•Whitefish Bay, WI

1d•Hybrid

About The Position

Mixlab is hiring a Care/Compounding Pharmacist for a hybrid role combining remote customer care with in-person work at a compounding laboratory. The pharmacist will spend approximately 40% of their time supporting veterinarians and pet parents remotely and 60% in the lab, with the split adjusted to business needs. In-person work averages three days per week at the home lab, with days scheduled in advance according to volume and coverage needs. Additional in-person coverage may be requested during peak volume, staff absences, or inspections. The role requires rotating flexibility to work nights, weekends, and holidays. The pharmacist will help ensure prescriptions are processed accurately and delivered on time, serving as a link between customer questions, clinical needs, and lab capabilities. In the Care function, the pharmacist communicates with veterinary professionals and clients, receives and enters prescriptions, provides medication counseling and order updates, and manages customer requests. In the lab, the pharmacist compounds and verifies nonsterile medications, supervises technicians, conducts final checks, and supports quality assurance and regulatory compliance. The position also involves coordinating with laboratory, supply chain, logistics, and Care teams; advising internal teams on clinical and workflow questions; guiding technicians and pharmacy associates; and acting on feedback from a supervisor.

Requirements

Active pharmacist license in good standing with all State Boards of Pharmacy in the state of the home lab: NY, FL, CA, WI, or TX.
Willingness to obtain additional state licenses within six months of hire, as needed for Care coverage.
Residence within commuting distance of one of Mixlab's five lab locations and ability to work onsite an average of three days per week.
Impeccable attention to detail and very high standards for accuracy and quality.
Excellent written and verbal communication skills, including the ability to remain calm, empathetic, and supportive during difficult conversations.
Ability to learn and adapt quickly to changing software and platforms.
Flexibility to work evenings, weekends, and holidays.
Collaborative approach and eagerness to work in a team-oriented, fast-paced startup environment.
Resourcefulness, a strong sense of ownership, and an all-hands-on-deck attitude.
Ability to remain calm and perform under pressure, wear multiple hats, and switch between phone, computer, and bench work.

Nice To Haves

Additional state pharmacist licenses, especially NY, FL, and CA.
Two or more years of veterinary compounding experience.
Sterile compounding training or experience.
Experience in a customer-facing pharmacy role, such as call center, telepharmacy, or retail.

Responsibilities

Handle calls, emails, and text messages from veterinarians and practice staff, answer questions, take new prescriptions, and provide order status updates.
Receive prescriptions by phone or electronically and enter orders into Mixlab's workflow system with a high level of accuracy.
Contact veterinary practices when additional information, clarification, or authorization is needed.
Counsel clients on medications, administration, and instructions.
Monitor the CRM and respond to prescriber and client requests within service-level targets.
Explain Mixlab's policies, procedures, and values to customers and prospective customers.
Process payment information and schedule deliveries according to Mixlab's delivery schedule and customer preferences.
Follow applicable Standard Operating Procedures and regulatory requirements while compounding medications.
Perform nonsterile compounding, including capsules, oral liquids, topicals, otic preparations, and medicated treats.
Weigh and measure medications and meet standards for accuracy and potency.
Supervise pharmacy technicians assisting with compounding, packaging, and labeling.
Perform final checks on compounded medications and validate prescription orders, including shipping methods and packing.
Enforce quality assurance processes among technician staff.
Serve as a liaison between Care and the lab by updating orders based on lab capabilities, resolving formulation questions, and following up with veterinarians.
Coordinate with lab, supply chain, logistics, and Care teams to ensure orders are accurately scheduled and delivered on time.
Answer workflow and pharmacy questions and guide technicians and pharmacy associates in daily tasks.
Provide internal teams with subject matter expertise on processing, compounding, clinical solutions, and workflows.
Ensure regulatory compliance and uphold Mixlab values.
Communicate effectively with a supervisor and take ownership of corrective actions arising from one-on-one feedback.

Benefits

100% employer-paid health, dental, and vision insurance for employees, effective on the first of the month following the start date.
Paid time off for vacation, holidays, and sick time, with the ability to accrue more vacation time with increased tenure.
Competitive starting wages and opportunities for career growth, promotion, and wage increases.
Company stock options.
Pre-tax commuter benefits, dependent care, HSA, and FSA.
Employer-paid short- and long-term disability leave, parental leave, and life insurance.
401(k) with match.
Referral bonus payouts of up to $1,000 for a successful referral.
Human and pet wellness benefits, including a $650 annual allowance for routine pet care through Wagmo.
Discounts on many items through Perkspot.