Care Center Representative - Remote - 1ST SHIFT ONLY

Modivcare • Remote, OH, OH

7d • Remote

About The Position

VRI is hiring a fully remote Care Center Representative to respond to emergency and non-emergency alerts and provide comfort, support, and peace of mind to individuals and families. The role involves responding to a high volume of medical alerts and calls, following protocols to prioritize situations and dispatch appropriate responses, and delivering compassionate customer support during potentially stressful interactions. Representatives record call details and dispatches in real time, update customer information, troubleshoot alarm systems, recommend preventative healthcare services, and maintain strict confidentiality of sensitive materials.

The position starts November 30, 2026, pays from $15 per hour, and is limited to first-shift openings. One weekend day is required. Candidates must live in one of the states listed in the posting and meet the specified remote internet requirements. New hires must complete training and pass required compliance testing.

Requirements

• High school diploma or GED.
• 0–1 year of customer service experience.
• Proficient typing skills of 35 WPM.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Ability to remain calm and empathetic in high-pressure situations.
• Exceptional customer service and interpersonal skills.
• Strong oral and written communication abilities.
• Ability to work independently and collaboratively.
• Ability to toggle between multiple screens and systems efficiently.
• Willingness to work weekends, overtime, and flexible hours as needed.
• Minimum internet speeds of 50 Mbps download and 25 Mbps upload.
• Must reside in one of the eligible states listed in the job posting.

Nice To Haves

• Customer service experience in a contact center or healthcare setting.
• Familiarity with customer service software and CRM systems.

Responsibilities

• Answer incoming emergency and non-emergency calls, follow protocols to determine priorities, and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering care during stressful situations.
• Record call details, dispatches, and messages in a database in real time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for members.
• Verify and update customer information in the system.
• Troubleshoot alarm systems and report issues for timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while efficiently navigating multiple screens and systems.
• Complete new-hire training and pass required compliance testing.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Employer-paid basic life insurance and AD&D.
• Voluntary life insurance for employees, spouses, and children.
• Health care and dependent care flexible spending accounts.
• Pre-tax and post-tax commuter and parking benefits.
• 401(k) retirement savings plan with company match.
• Paid time off.
• Paid parental leave.
• Short-term and long-term disability.
• Tuition reimbursement.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED