Care Center Representative - Remote - 2ND SHIFT ONLY

Modivcare • Remote, OH, OH

7d • Remote

About The Position

VRI is hiring a Care Center Representative to respond to alerts and provide comfort, support, and peace of mind to individuals and families. This fully remote role handles emergency and non-emergency calls, monitors medical alerts and alarms, and offers customer support during potentially stressful situations. The position is for the second shift only and includes one required weekend day. The listed start date is November 30, 2026, and compensation starts at $16 per hour.

The representative follows established protocols to assess call priorities and dispatch responses, documents interactions and updates customer records in real time, and troubleshoots alarm systems. The role requires empathy, accuracy, confidentiality, and the ability to talk and type while navigating multiple screens and systems. Candidates must complete new-hire training and required compliance testing. Applicants must reside in one of the states listed in the posting and meet the stated remote internet-speed requirements.

Requirements

• High school diploma or GED.
• 0–1 year of customer service experience; contact center or healthcare experience is preferred.
• Typing speed of 35 WPM.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Ability to navigate multiple screens and systems efficiently.
• Exceptional customer service and interpersonal skills.
• Strong oral and written communication abilities.
• Ability to remain calm and empathetic in high-pressure situations.
• Self-motivated, with the ability to work independently and collaboratively.
• Willingness to work weekends, overtime, and flexible hours as needed.
• Minimum internet speeds of 50 Mbps download and 25 Mbps upload for remote work.
• Must live in one of the following states: Alabama, Arkansas, Florida, Georgia, Indiana, Idaho, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.
• Ability to sit and work at a computer with a headset for periods of time.
• Ability to lift up to 10 pounds and reach or bend to retrieve items from cabinets and shelves.
• Ability to speak, hear, and see for the assigned workday.
• Ability to perform repetitive keystrokes and data entry for the assigned workday.
• Ability to answer a high volume of calls, up to 100 or more per day.

Nice To Haves

• Familiarity with customer service software and CRM systems.
• Customer service experience in a contact center or healthcare setting.

Responsibilities

• Answer incoming emergency and non-emergency calls, follow protocols to determine priorities, and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms and support members during potentially stressful situations.
• Record call details, dispatches, and messages in a database in real time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience.
• Verify and update customer information in the system.
• Troubleshoot alarm systems and report issues for timely maintenance.
• Inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems.
• Complete new-hire training and pass required compliance testing.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Employer-paid basic life insurance and AD&D
• Voluntary life insurance for employees, spouses, and children
• Health care and dependent care flexible spending accounts
• Pre-tax and post-tax commuter and parking benefits
• 401(k) retirement savings plan with company match
• Paid time off
• Paid parental leave
• Short-term and long-term disability
• Tuition reimbursement
• Employee discounts on retail, hotel, food, restaurants, car rental, and other offerings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED