Care Center Representative - Remote - 3RD SHIFT ONLY

Modivcare • Remote, OH, OH

7d • Remote

About The Position

VRI is hiring a fully remote Care Center Representative to respond to medical alerts and alarms and provide comfort, support, and peace of mind to individuals and families. The role handles emergency and non-emergency calls, monitors alerts, and documents call details and dispatches in real time. Representatives provide empathetic customer support, verify member information, troubleshoot alarm systems, protect sensitive information, and may recommend preventative healthcare services.

The position is limited to third shift and includes one required weekend day. The start date is November 30, 2026, and starting compensation is $16 per hour. Applicants must live in one of the states listed in the posting and meet the stated remote internet requirements. New hires must successfully complete training and required compliance testing.

Requirements

• High school diploma or GED.
• 0–1 year of customer service experience; preferably in a contact center or healthcare setting.
• Typing speed of 35 WPM.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Ability to meet remote internet minimums of 50 Mbps download and 25 Mbps upload.
• Willingness to work third shift, weekends, overtime, and flexible hours as needed.
• Exceptional customer service and interpersonal skills.
• Strong oral and written communication skills.
• Ability to remain calm and empathetic in high-pressure situations.
• Self-motivated, able to work independently and collaboratively.
• Ability to switch efficiently between multiple screens and systems.
• Must reside in an eligible state listed in the posting.

Nice To Haves

• Familiarity with customer service software and CRM systems.
• Customer service experience in a contact center or healthcare setting.

Responsibilities

• Answer incoming emergency and non-emergency calls, follow protocols to determine priorities, and dispatch responses as appropriate.
• Provide compassionate customer support using scripted and unscripted responses.
• Monitor a high volume of medical alerts and alarms and support members during stressful situations.
• Record call details, dispatches, and messages in a database in real time with accuracy.
• Communicate with empathy, respect, and patience.
• Verify and update customer information in the system.
• Troubleshoot alarm systems and report issues for timely maintenance.
• Inquire about and recommend preventative healthcare services to members.
• Manage access to sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems.
• Complete new-hire training and pass required compliance testing.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Employer-paid basic life insurance and AD&D.
• Voluntary life insurance for employees, spouses, and children.
• Health care and dependent care flexible spending accounts.
• Pre-tax and post-tax commuter and parking benefits.
• 401(k) retirement savings plan with company match.
• Paid time off.
• Paid parental leave.
• Short-term and long-term disability.
• Tuition reimbursement.
• Employee discounts on retail, hotels, food, restaurants, car rentals, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED